Customer Service Assistant (Female)
KAAPRO
- Location
- Indore, Madhya Pradesh, India
- Job type
- Full-time
Required skills
- communication skills
- compliance
About the role
Website:
kaapro.co.in
Job details:
- Respond to customer inquiries via phone, email, and chat support.
- Provide accurate information about products, usage instructions, ingredients, and order status.
- Handle customer complaints and resolve issues in a timely and professional manner.
- Coordinate with logistics and warehouse teams for order tracking and customer support.
- Maintain customer records.
- Follow up with customers regarding feedback, repeat orders, and satisfaction levels.
- Assist customers with returns, replacements, and refund procedures as per company policy.
- Educate customers about product benefits while ensuring compliance with company guidelines.
- Maintain a positive brand image through professional communication.
- Bachelor’s/Master’s degree in any discipline.
- 3–4 yrs. of experience in customer support, preferably in healthcare, wellness, FMCG, or nutraceutical industries.
- Excellent verbal and written communication skills in English and Hindi.
- Proficiency in MS Office.
- Ability to handle multiple customer interactions efficiently.
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