Website:
maxthermindia.com
Job details:
Company Description MAXTHERM (INDIA) PRIVATE LIMITED, headquartered in South India, is a well-established provider of energy-efficient thermal engineering solutions. With more than 25 years of experience, the company specializes in designing and manufacturing advanced, eco-friendly thermal systems. These systems are integrated with automatic control technologies to ensure precise, reliable, and safe operation. MAXTHERM focuses on innovation, sustainability, and quality, offering long-term value to industrial clients across diverse sectors. Team members join a stable, technically driven organization committed to continuous improvement and professional growth.
Role Description This full-time, on-site Customer Service Agent role is based in Tamil Nadu, India. The Customer Service Agent will respond to customer inquiries via phone, email, and in person, providing clear information about products, services, and order status. Daily responsibilities include handling customer complaints, coordinating with internal teams to resolve issues, and ensuring timely follow-up to maintain high satisfaction levels. The role involves documenting interactions in customer service systems, updating records, and preparing basic reports on recurring issues or feedback. The Customer Service Agent will also support pre- and post-sales activities, guide customers through service procedures, and contribute to a consistent, professional customer experience aligned with MAXTHERM’s technical and quality standards.
Qualifications
- Ability to deliver strong Customer Service and maintain high Customer Satisfaction in every interaction.
- Experience working as Customer Service Representatives or in Customer Support roles.
- Skills in managing overall Customer Experience, including handling feedback and resolving concerns effectively.
- Clear verbal and written communication skills in English; proficiency in Tamil or other local languages is an advantage.
- Basic understanding of industrial or technical products; prior experience in manufacturing or engineering environments is beneficial.
- Strong problem-solving abilities, attention to detail, and capacity to work collaboratively with sales, technical, and operations teams.
- Comfort using CRM or customer support software and standard office productivity tools.
- Minimum of a high school diploma; a diploma or degree in business, engineering, or a related field is preferred.
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