D.O.M Family
Website:
thedomfamily.com
Job details:
Full-Time Consulting Engagement | Supporting The DOM Family
About the Engagement
The DOM Family continues to grow, and we are looking for talented customer experience professionals to support this next phase through a full-time consulting engagement.
Our Customer Experience function has consistently maintained a 90%+ CSAT score, and we care deeply about the experience we create for every customer. Going above and beyond is not a cliché for us; it is part of the standard we work toward every day.
This engagement involves working closely with teams supporting The DOM Family and its portfolio of consumer brands, collaborating across functions, solving customer problems, and contributing directly to the quality of the overall customer experience.
We would love to hear from people who bring strong communication, empathy, judgment, ownership, and a genuine desire to help customers.
If you have applied previously, you are welcome to apply again and highlight any new experience or skills you have gained since then.
You May Be a Great Fit If You Have
- An empathetic, positive approach and a genuine desire to help customers
- Strong organizational skills and attention to detail
- Excellent spoken and written communication skills in English
- An understanding of cultural differences and the ability to work effectively with diverse, international teams
- Experience building and maintaining relationships that strengthen customer engagement
- Experience in customer service or technical support across voice, email and live chat
- The ability to adapt your working style based on customer and business requirements
- A strong focus on the qualitative aspects of customer experience, not simply ticket closure
- Strong problem-solving skills and a high degree of ownership
- Commercial awareness and the ability to identify appropriate sales opportunities while supporting customers
- The ability to collaborate effectively in a fast-moving environment
- The flexibility to learn, adapt and take on evolving responsibilities
Prior customer experience is preferred, although strong fresh graduates with excellent communication skills and the right aptitude are also encouraged to apply.
Engagement Requirements
The engagement supports customers and business teams in the United States. Consultants should therefore be comfortable maintaining substantial working-hour overlap with US Eastern and/or Pacific business hours, depending on the requirements of the engagement.
Before You Apply
We value people who take the time to understand the businesses and brands they will be supporting. We encourage you to familiarize yourself with The DOM Family and its portfolio before applying:
- thedomfamily.com
- dreamonme.com
- evolurbaby.com
Industry
Retail / Consumer Products
Engagement Type
Full-Time Consulting Engagement
This is a consulting engagement rather than an employment position. Services will be provided under the applicable consulting agreement.
Where the consultant contracts through a separate consulting entity, the contracting relationship and client assignment will be clearly communicated during the selection process.
Click on Apply to know more.
