Extreme Networks
Website:
extremenetworks.com
Job details:
Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions. They rely on our top-rated services and support to accelerate their digital transformation efforts and deliver unprecedented progress. With double-digit growth year over year, no provider is better positioned to deliver scalable outcomes than Extreme.
Inclusion is one of our core values and in our DNA. We are committed to fostering an inclusive workplace that embraces our differences and creates an atmosphere where all our employees thrive because of their differences, not in spite of them.
Become part of Something big with Extreme! As a global networking leader, learn why there’s no better time to join the Extreme team.
Job Description
What you will do (Job Specific Details on the nature of the job and responsibilities).
Job Description
The Customer Service and Support function is responsible for activities related to assisting, supporting, and resolving customers questions specific to products and services. The Customer Support area is responsible for assisting customers by providing information about products and / or services, answering questions, and resolving problems and issues. The Multi-Focus attribute is typically reserved for roles that either: (1) are fully described by their area or function description; or (2) span multiple disciplines, products, or focuses of expertise.
Job Skills
Receives assignments based on incremental objectives and defined processes. Provides direction to employees according to established policies and management guidance. Administers company policies that directly affect subordinate employees. Recommends changes to sub-unit, unit or focus policies. Takes actions to monitor and manage costs related to a department. Experienced understanding of business line and a basic understanding of the overall company.
Skills Categories
Customer Service, Case Management, CRM Systems, Issue Resolution, Product Knowledge, Customer Communication, Team Supervision, Task Delegation, Performance Coaching, Workflow Management, Team Coordination, Networking Technology
Qualifications
Job Description Summary
Basic Requirements And Preferred Qualifications For The Job.
We encourage people from underrepresented groups to apply. Come Advance with us! In keeping with our values, no employee or applicant will face discrimination/harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. Above and beyond discrimination/harassment based on “protected categories,” Extreme Networks also strives to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our organization. Whether blatant or hidden, barriers to success have no place at Extreme Networks.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human oversight. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed —or to exercise any applicable privacy rights—please contact us at privacyinquiries@extremenetworks.com.
Our full privacy statement is available here:Privacy Statement
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