- Location
- Gurugram, Haryana, India
- Job type
- Full-time
Required skills
- capacity planning
- end-to-end
About the role
Website:
pfi.com
Job details:
Responsibilities
- Lead and manage the end-to-end technology infrastructure ecosystem for Prudential India as part of the CTO organization, spanning workplace technology, platforms, systems, cloud connectivity, operational tools, and site technology enablement.
- Own infrastructure readiness and operational excellence for the Delhi location, ensuring the environment is secure, scalable, resilient, compliant, and aligned with enterprise technology standards and architecture.
- Lead through technical credibility and example. Step directly into difficult problems, frame viable solutions, and help teams make progress when the path is unclear.
- Partner across enterprise technology, business technology offices, security, risk, facilities, vendors, and local business teams to coordinate infrastructure delivery, adoption, support, and issue resolution.
- Serve as a change agent for Prudential India by driving modernization, standardization, automation, process discipline, and continuous improvement across the local technology operating model.
- Assess current and emerging infrastructure needs across departments and growth plans, translating business requirements into practical technology roadmaps, investment priorities, and delivery plans.
- Monitor performance, service health, risk indicators, asset utilization, and user experience metrics to identify improvement opportunities and guide operational and investment decisions.
- Coordinate regular maintenance, upgrades, lifecycle management, capacity planning, and resilience activities across hardware, software, network, endpoint, collaboration, and workplace technology environments.
- Help establish and scale technology capabilities for new or expanding teams and locations, ensuring smooth onboarding, reliable connectivity, effective support models, and minimal business disruption.
- Influence technology-related decisions with strong visibility across the organization, navigating global interdependencies, cultural nuances, local operating needs, and enterprise governance expectations.
- Build trusted partnerships and drive accountability across internal teams and external providers to deliver reliable services, improve controls, resolve complex issues, and support future growth.
- Champion a customer-focused technology culture that improves productivity, accelerates adoption of new tools, and enables employees to do their best work in a secure and efficient environment.
Requirements
- Deep, current technical expertise developed through significant hands-on experience designing, building, integrating, and operating complex technology systems.
- Mastery or specialization in at least one area of technology. Bring us a story of how you went deep in one area before pivoting to broader roles.
- Technical inspiration and a “can-do” attitude that will drive the creation of new innovations across operations, software development, security, and other technology disciplines.
- A record of leading through technical influence, judgment, and example rather than relying solely on organizational authority or delegation.
- Strong technical intuition, supported by disciplined analysis and the ability to investigate assumptions rather than accepting them at face value.
- The ability to communicate complex technical concepts clearly to engineers, executives, business partners, and nontechnical stakeholders.
- Experience developing engineers and technical leaders by raising standards, providing direct feedback, and creating opportunities for others to grow.
- Intellectual curiosity and a sustained habit of learning, experimenting, and remaining current with technology and engineering practices.
- Experience operating across geographically distributed teams and navigating enterprise dependencies without losing accountability for outcomes.
- Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field. 18+ years of experience in IT infrastructure, systems administration, or technology operations roles with a proven leadership responsibility.
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