Website:
ppstack.ai
Job details:
Company Description PPStack is a global EdTech brand focused on reshaping education by equipping students, professionals, and organizations with future-ready digital skills. The company combines artificial intelligence, technology, and innovative teaching methods to deliver smarter, faster, and more impactful learning experiences. PPStack offers a broad ecosystem of solutions, including AI-powered learning platforms, crash courses, corporate training, career coaching, digital branding, and technology consulting. Through academic-industry partnerships, research in learning technologies, and data-driven career acceleration programs, PPStack helps learners worldwide transform their careers and thrive in the digital era. The organization is dedicated to bridging the gap between education and industry, ensuring education fuels innovation and sustainable career growth.
Role Description The CRM Support role at PPStack is a full-time remote position focused on providing high-quality support for CRM users across the organization. Day-to-day responsibilities include responding to user queries, troubleshooting CRM issues, and ensuring accurate data entry and maintenance in the CRM system. The role involves configuring user accounts, updating records, supporting sales and customer success teams with CRM workflows, and documenting common issues and solutions. The CRM Support professional will collaborate with cross-functional teams to optimize CRM usage, assist with basic reporting, and help implement process improvements. This role requires consistent communication with internal stakeholders, timely resolution of support tickets, and adherence to data privacy and security standards.
Qualifications
- Candidates should possess strong Customer Relationship Management (CRM) skills, including user support, data maintenance, and familiarity with common CRM platforms.
- Candidates should possess excellent Communication skills for clear, professional interaction with internal teams and stakeholders in a remote environment.
- Candidates should possess solid Analytical Skills to interpret CRM data, identify patterns, and support decision-making with basic reports and insights.
- Candidates should possess Sales and customer-focused skills to understand pipelines, lead tracking, and the needs of revenue-generating teams.
- Candidates should possess Project Management skills to coordinate CRM-related tasks, manage deadlines, and support system enhancements.
- Additional beneficial qualifications include prior experience in CRM support or customer success, familiarity with EdTech or SaaS environments, and knowledge of data privacy and security best practices.
- A bachelor’s degree in business, information systems, computer science, or a related field, or equivalent practical experience, is preferred.
- Ability to work independently in a remote setting, with strong organizational skills and a proactive approach to problem-solving.
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