Website:
prettypixie.com
Job details:
We're Hiring: CRM & Social Media Coordinator | Gurgaon
We are a women's D2C apparel brand looking for a warm, organised, and proactive CRM & Social Media Coordinator to help us build stronger customer relationships while supporting our day-to-day social media presence.
This role combines customer communication, feedback collection, content coordination, and community outreach. The ideal candidate is comfortable speaking with customers, understanding their concerns, generating content ideas, and coordinating with influencers and internal teams.
Key Responsibilities:
Connect with customers after delivery to collect genuine feedback and assist with basic product or styling questions
Maintain customer follow-ups and coordinate customer concerns with the relevant internal team
Strengthen repeat customer engagement through thoughtful communication and suitable product recommendations
Research trends and suggest ideas for Instagram posts, Stories, Reels, and other social media content
Create basic static social media creatives using Canva or similar tools
Write or assist with captions, content calendars, and simple campaign communication
Coordinate with photographers, creators, and internal teams for planned content
Reach out to influencers and creators for barter collaborations, follow-ups, and coordination
Maintain organised records of customer feedback, influencer conversations, content activity, and follow-ups
What We're Looking For:
A warm, confident, customer-friendly communication style
Strong coordination, follow-up, and organisational skills
Interest in women's fashion, styling, content, and social media trends
Ability to bring fresh ideas while handling routine work responsibly
Comfortable engaging with customers, influencers, creators, and internal teams
Able to handle customer concerns calmly, sensitively, and professionally
Education & Experience:
Graduate in any field
Strong written and spoken English; Hindi fluency also preferred
1–2 years of experience in social media, customer coordination, CRM, influencer coordination, or a related role
Comfortable using Instagram, Canva, Google Sheets/Excel, and basic content-planning tools
Previous experience in e-commerce, fashion, retail, or a women's apparel brand is an advantage
Compensation: Fixed monthly salary + performance-based incentives, linked to measurable additional sales or repeat purchases driven through customer engagement and follow-up efforts.
Location: Gurgaon (On-Site) Employment Type: Full-Time
Interested candidates can share their resume with us.
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