Kambaa Inc
Website:
kambaa.com
Job details:
Job Title: CRM Program Manager
Location: Chennai, India
Budget: Up to INR 10 lakhs per annum
Employment Type: Full-time, permanent role. This is not a contractual role.
Work Mode: 100% on-site at the client’s manufacturing facility for the full duration of the project( 12 months and above ).
Facility Location: The candidate must report daily to the client’s manufacturing facility, located roughly 20–25 km from Tambaram, Chennai.
Company overiew - Kambaa
We are an AI-first company, a leading digital transformation company and a Freshworks Gold & Hubspot Platinum Partner. We also collaborate with other SaaS giants like Salesforce, Zoho, Make.com, Monday.com, Zendesk, Webengage, Razorpay, Ozonetel, Shopify, MyOperator, Amazon, Microsoft, etc. Our client list includes some of the largest organizations in India and abroad, such as
- India’s largest e-commerce platform
- India’s largest conglomerate.
- India’s #1 jobs and career opportunities platform.
- India’s largest intracity logistics provider.
- India’s largest D2C brands.
- One of India’s largest real estate companies.
- Government of Tamilnadu.
At Kambaa, we help organizations unlock the full potential of their tech stack through seamless implementation and managed services.
AI-First Culture
At Kambaa, we’re fostering an AI-first culture. Every employee is encouraged to become an AI-first professional, gaining hands-on exposure to intelligent workflows, copilots, and data-driven decision-making.
Within two months, our intern was able to train our client’s employees on AI.
We believe AI is the catalyst for growth and innovation. We are looking for someone who:
- Has a solid understanding of AI or is eager to learn and grow in this domain.
- Wants to be part of a team that leverages AI to redefine industries and create next-gen solutions.
Role Overview
We are seeking an experienced, hands-on CRM Program Manager to lead a critical CRM implementation and optimization project at a client manufacturing facility in Chennai. This is a high-visibility, full-time role suited for a professional who can combine structured program management with practical execution. The role requires strong ownership, stakeholder alignment, and the ability to translate business needs into efficient CRM-led workflows. The candidate will act as the primary on-site point of contact, ensuring timelines, governance, adoption, and execution remain on track throughout the project.
Key Responsibilities
- Program Leadership: Manage the end-to-end CRM implementation lifecycle, ensuring milestones are delivered on time and within scope.
- Stakeholder Management: Serve as the on-site liaison between client plant leadership, IT leadership, the CIO’s office, and Kambaa’s internal team.
- Operational Optimization: Map, refine, and optimize business processes so the CRM solution aligns with manufacturing workflows and improves efficiency.
- Reporting & Governance: Prepare and present project status updates, governance reports, and executive presentations for senior stakeholders.
- On-Site Coordination: Maintain daily presence at the manufacturing facility to resolve issues, facilitate meetings, and ensure smooth execution.
Required Qualifications
- Experience: Minimum 8 years of professional experience in CRM implementation, program management, and stakeholder coordination.
- CRM Expertise: Strong hands-on experience with Zoho CRM is required. Exposure to Freshsales, LeadSquared, Salesforce, or similar CRM platforms is an added advantage.
- Project Management: Proven ability to manage large-scale implementation programs, including process mapping, timelines, risk tracking, and performance reporting.
- Manufacturing Context: Ability to work closely with plant teams and understand operational workflows in a high-pressure manufacturing environment.
- Communication: Excellent communication, documentation, and presentation skills, with the ability to influence senior stakeholders.
- Reporting Structure: Comfortable reporting to the client’s IT leadership, ultimately the CIO, as well as Kambaa’s management team.
What We’re Looking For
- A structured program manager who can balance execution discipline with hands-on problem solving.
- A CRM professional who understands implementation realities, user adoption, and process change management.
- Someone who is comfortable working full-time from the client’s manufacturing facility for the entire project duration.
- A confident communicator who can build trust with senior stakeholders and plant teams.
- A proactive professional who wants to grow with a consulting organization that values ownership, initiative, and impact.
Click on Apply to know more.
