Website:
premiumtransfers.vip
Job details:
About Premium Transfers
Premium Transfers is a London-based luxury chauffeur and private hire operator, licensed by Transport for London and Hertsmere Borough Council. We serve corporate clients, hotels and concierge partners, weddings and events, and airport transfers across London and the South East, alongside our related UAE entity, Premium Chauffeur FZE.
We are now establishing a permanent India operation in Chandigarh — a build from the ground up. The person we appoint won't be inheriting a running business. They'll be creating one.
The opportunity
We're looking for an experienced operator to establish and lead our India business: open and run the Chandigarh office, recruit and build the marketing, sales, customer service, IT and finance functions, and take the operation to sustainable profitability.
This is a broad remit with real autonomy. You'll be the senior Premium Transfers presence in India, owning the plan, the team and the numbers. You'll hold operations and customer experience personally, and build the remaining functions through the right hires and partners. You'll work closely with our UK Directors — hands-on owners who make decisions quickly and expect the same in return.
What you'll own
Office & operations
- Secure and fit out office premises in Chandigarh
- Establish operating rhythm across UK, UAE and India time zones
- Set up vendor relationships — facilities, telecoms, security, insurance
- Work with UK Directors and advisers on entity setup, registrations and compliance
Building the team
- Design the org structure and headcount plan
- Recruit and develop function leads across Marketing, Sales, Customer Service, IT and Finance
- Take on line management of the existing Mohali delivery team
- Build a culture that reflects how we serve clients in London: precise, discreet, reliable
Commercial performance & P&L
- Own the India P&L — revenue, cost, margin, cash
- Build and deliver the annual operating plan and budget
- Set pricing and commercial terms within agreed parameters
- Report monthly to the UK on performance, pipeline, risks and forecast
Marketing & sales
- Set the India go-to-market approach across corporate, hotel/concierge, weddings/events and airport segments
- Build a corporate B2B sales pipeline and lead the first key client relationships
- Oversee digital marketing and brand consistency with existing agency partners
Customer service & quality
- Establish the customer service operation end to end, including escalation and quality monitoring
- Hold service standards that match a premium chauffeur brand
Technology & finance
- Work with our tech team on the booking platform and systems as they affect India
- Establish financial controls, budgeting, invoicing and reporting, supported by a local accountant and fractional CFO
- Ensure statutory, tax and regulatory compliance
How success will be measured
- 30 days: Written 12-month plan and budget submitted, covering headcount, premises and route to profitability
- 90 days: Office operational, first two function leads hired, reporting and KPIs in place, Mohali team integrated
- 6 months: All five functions staffed, sales pipeline with named target accounts, reliable monthly reporting
- 12 months: Revenue and margin targets met, operation at or ahead of profitability milestone, credible succession layer in place
What we're looking for
Essential
- 12+ years' experience, including at least 3 in a country manager, general manager or site head role with full P&L responsibility
- Demonstrable experience setting up an operation from scratch — not just running an established one
- Track record recruiting and leading multi-functional teams (at least two of marketing, sales, customer service, IT or finance)
- Strong commercial judgement with genuine budget ownership and a record of driving profitability
- Experience reporting to an overseas owner or parent company, comfortable across time zones
- Sound working knowledge of Indian statutory, employment and tax compliance
- Excellent written and spoken English; working Hindi and Punjabi
- Willing and able to be based in Chandigarh
Desirable
- Background in chauffeur, ground transportation, travel, hospitality or premium logistics
- Experience with an offshore delivery centre or global capability centre serving a UK/European/Middle Eastern parent
- Existing corporate, hotel or concierge network in North India
- Familiarity with booking platforms, CRM and dispatch technology
- Recruitment network across the Chandigarh–Mohali–Panchkula tricity
How you work
You're hands-on — in year one you'll be doing as much as you're delegating. You're direct with bad news and early with it. You're comfortable with ambiguity and build structure rather than wait for it. You hold a standard, because this is a premium brand and the detail matters.
What we offer
- A genuine build role with the autonomy to shape the India business and team
- Direct access to the owners and fast decision-making, with no intervening layers
- ₹12–14 LPA fixed, plus a performance bonus linked to the milestones above
- The opportunity to grow the role as the India operation scales
To apply
Send your CV and a short note (max one page) to hr@premiumtransfers.co.uk, covering: an operation you've set up from scratch and what it looked like 12 months in; a P&L you've owned and what you did with it; and why Chandigarh works for you.
- Premium Transfers is an equal opportunity employer. We welcome applications from all suitably qualified candidates regardless of gender, age, religion, caste, disability or background.
Click on Apply to know more.
