Eye-Q Vision Pvt Ltd
Website:
eyeqindia.com
Job details:
Company Description Eye-Q Hospitals is a leading chain of super-speciality eye hospitals in India, focused on bringing world-class clinical standards and advanced technology to both metropolitan and non-metropolitan regions. Established in 2007 by Dr. Ajay Sharma, a globally recognized ophthalmologist, Eye-Q has served over 10 million patients through 30+ centers across North and West India, with an expanding presence in Africa. The organization provides comprehensive eye care across multiple specialties, supported by an experienced clinical and operations team. Eye-Q combines clinical precision with compassionate care, striving to make high-quality eye treatment accessible to diverse communities. The company fosters a culture of learning, innovation, and professional growth, offering team members the opportunity to contribute to a mission-driven healthcare environment.
Role Description This is a full-time, on-site Counselor role based at Eye-Q Vision Pvt Ltd in Lucknow. The Counselor will guide patients and their families through the eye care journey, including explaining diagnoses, treatment options, surgical procedures, and post-operative care in a clear and empathetic manner. The role involves managing patient inquiries, coordinating appointments, supporting consent processes, and ensuring patients understand financial aspects and insurance-related information. The Counselor will collaborate closely with doctors, nursing staff, and front-office teams to streamline patient flow and maintain accurate documentation. Daily responsibilities also include providing emotional support, addressing patient concerns, promoting hospital services ethically, and contributing to a positive, trust-based patient experience.
1. Develop a sound understanding of the Eye-Q business model
2. Establish a clear understanding of the revenue targets and align efforts to achive the same in collaboration with the Surgeon
3. Understand patient's needs and clinical advice by the consultant to counsel patient for appropriate surgical procedure (based on quality of vision and affordibility)
4. Revenue Enhancement: - conversion of relevant patients to surgeries & procedures.
5. Daily capture all relevant details in product counselling form and submit in CRM.
6. Suggest suitable date for surgical procedure and obtain confirmation from the patients .
7. Ensure surgery schedule done in Eyetech by PREs
8. Follow up with the surgery patients and pipeline patients
9. Explaining the pre op , post op instructions and guiding the patients for existing schemes and program
10. Follow the process of second opinion to increase the conversion
11.Explain about the Post op Teleconsultation benefits to the patients
12.Manage any dissatisfaction of surgery patients and guide and refer to their OMs.
Experience: 2-5 Years into Healthcare sector
Location: Muzaffarnagar
Salary: Upto Rs. 35000.00 + Incentives
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