Precious Alloys Private Limited
Website:
preciousalloy.com
Job details:
To provide end-to-end back-office support for the Service Department by preparing quotations, processing customer orders, coordinating with internal departments, maintaining service records, and ensuring timely execution of service-related activities from quotation to invoicing, including AMC (Annual Maintenance Contract) management.
Responsibilities:
· Prepare quotations for machines, spare parts, and services.
· Coordinate with different departments for costing, approvals, and order processing.
· Handle the complete process from quotation to invoice.
· Prepare invoices and coordinate with the Accounts team for billing.
· Manage AMC (Annual Maintenance Contract) records, renewals, and invoices.
· Communicate with customers regarding quotations, orders, service schedules, and spare parts.
· Coordinate with Service Engineers and other departments to ensure timely service.
· Maintain records of quotations, invoices, AMC details, and customer information.
· Update service reports and maintain proper documentation.
· Follow up with customers and internal teams to ensure work is completed on time.
Good to Have:
· Strong communication and customer coordination skills.
· Knowledge of quotation preparation, order processing, and invoicing.
· Experience in AMC management and service documentation is preferred.
· Good knowledge of MS Excel, MS Word, and ERP systems.
· Ability to manage multiple tasks and meet deadlines.
· Strong organizational and documentation skills.
· Attention to detail and accuracy.
Candidate Requirements:
- Graduate in Engineering, or any relevant discipline.
- 2–5 years of experience in Back Office, Customer Service Coordination, Service Support, or Sales Coordination in a manufacturing or engineering company.
- Manufacturing / Engineering / Industrial Equipment / Capital Goods
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