Freshworks STS Software Academy
Website:
freshworks.com
Job details:
Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.
There’s another option. Freshworks. With a fresh vision for how the world works.
Freshworks Inc. builds uncomplicated service software that delivers exceptional employee and customer experiences. Our people-first approach to AI eliminates friction, helping businesses reduce complexity, lower cost-to-serve, and deliver faster, more human support through enterprise-grade yet easy-to-use CX and IT solutions. Nearly 75,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks to power their Employee Experience (EX) and Customer Experience (CX) operations.
Fresh vision. Real impact. Come build it with us.
Job Description
Freshworks is looking for a Manager to join our global Corporate Strategy team and help shape some of the most important decisions facing the company.
This is a high-impact strategy role for someone who loves solving complex business problems but wants to get closer to the decisions, the executives making them, and the outcomes that follow.
You'll work directly with Strategy leadership and senior executives on questions spanning AI, product strategy, pricing and monetization, GTM growth, market expansion, and strategic investments. One project might involve evaluating how we monetize a new AI capability; another could focus on where Freshworks should invest to accelerate growth or how we evolve our GTM strategy.
The team operates with the rigor of a top strategy consulting firm, but with one important difference: we don't stop at the recommendation. We partner across Product, Sales, Finance, and Operations to help turn strategy into action and see the impact of the decisions we help shape.
What You'll Do
• Own high-priority strategic initiatives from initial question through recommendation and execution.
• Tackle ambiguous company-level problems, develop hypotheses, and create the analytical frameworks needed to answer them.
• Evaluate growth opportunities across AI, product, GTM, pricing, market expansion, and strategic investments.
• Build business cases, financial models, market assessments, and scenario analyses that inform investment and resource allocation decisions.
• Partner directly with senior leaders across Product, Sales, Finance, and Operations to shape decisions and drive alignment.
• Translate strategy into actionable plans and stay close to execution to understand what is working and where we need to adjust.
• Develop executive and Board-level narratives that distill complex analysis into clear choices and recommendations.
• Bring an outside-in perspective on the SaaS and AI landscape and help identify the strategic questions Freshworks should be asking next.
Qualifications
What We're Looking For
• 4-6+ years of experience in management consulting, corporate strategy, or a combination of consulting and in-house strategy experience; experience from a top-tier management consulting firm, particularly MBB (Mckinsey, Bain, BCG) is preferred
• Experience solving growth, product, GTM, pricing, market entry, or investment strategy problems
• Exposure to SaaS, enterprise software, or technology businesses strongly preferred
• Strong analytical and financial modeling skills with the ability to turn data into business insights and recommendations
• Executive-level communication skills and the ability to influence without authority
• Comfortable moving between high-level strategy and hands-on analysis
• Curious, low ego, and energized by ambiguity
• Most importantly, you want to own the outcome, not just deliver the recommendation
Why This Role
Freshworks is at an exciting point in its evolution. We're scaling a global SaaS business, expanding our enterprise presence, and navigating how AI changes the products we build, how we monetize them, and how our customers work.
For someone coming from consulting, this is an opportunity to keep the parts of the job you love—complex problems, executive exposure, analytical rigor, and variety—while gaining something that's harder to get as an advisor: ownership.
You'll see the decisions get made. You'll work alongside the teams responsible for executing them. And you'll have the opportunity to see whether the strategy actually worked.
This is a highly visible individual contributor role with exposure to senior executives and the Board, and an opportunity to build a deep understanding of how a global SaaS company operates.
Additional Information
At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.
Click on Apply to know more.
