Moustache
Website:
moustachescapes.com
Job details:
Key Responsibilities
📞 Sales & Lead Conversion
Handle direct guest inquiries via phone, email, chat, and social media.
Convert inbound leads into confirmed bookings for Moustache properties.
Upsell Additional Services Such As Activities, Experiences, And Upgrades.
🤝 Customer Relationship Management
Build strong relationships with repeat guests and travel communities.
Ensure quick responses and personalized service for each guest.
Maintain a high level of guest satisfaction and address feedback proactively.
📊 Coordination & Reporting
Coordinate with property and operations teams to confirm availability and bookings.
Maintain and update the CRM with lead status, follow-ups, and closure reports.
Support the marketing team with guest insights and promotional feedback.
💡 Business Development
Identify new sales opportunities and contribute ideas to improve conversions.
Stay updated on market trends, competitor offerings, and travel behavior patterns.
About Company: Moustache in itself is a thought, a feeling, and an experience. With travelers from around the globe, we are proudly one of the most caught on the chain of hostels across the country. Boasting of its prime locations, courteous hospitality, and strong friendships, Moustache is definitely the best choice you will make if you traveling to India anytime soon. Introduced back in 2013, Moustache has gone through the paths of hospitality and stands proudly at the pedestal it is at today, after having faced major challenges that came at every stage of this story. Starting from merely a single destination, we today own hostels at Delhi, Jaipur, Jodhpur, Udaipur, Pushkar, Jaisalmer, Varanasi, Rishikesh, Manali, Kaza, Jispa, Goa, & Khajuraho. Moustache started with an inspiration to promote travel and a sense of community in a common space, among the budget travelers while providing them with a clean environment, safety, and a lot of amenities.
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