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Job Description - CAD Administrator (SolidWorks & PDM)
Role Focus: SolidWorks CAD Administration & Support | SolidWorks PDM Administration
Company: Client of D'GenMinds
Job Summary
We are seeking a Senior CAD Administrator with 5-6 years of relevant experience to administer and support both the SolidWorks CAD application environment and SolidWorks PDM. The role combines hands-on SolidWorks CAD application administration and engineering-user support with SolidWorks PDM administration and support. The administrator will ensure stable CAD
performance, controlled engineering data, consistent standards, reliable integrations, and
responsive support for engineering teams.
Role Scope
Area Primary Focus
SolidWorks CAD Administration & User Support
Installation/configuration, licenses, templates/libraries, performance, crashes, assemblies, references, workstation and user support SolidWorks PDM Administration &
Support Vaults, workflows, permissions, data cards, lifecycle/revisions, upgrades, migration, performance and PDM user support
Key Responsibilities
A. SolidWorks CAD Administration & Support
- Administer SolidWorks, DraftSight, and eDrawings environments including installation,
- configuration, version rollout, patching, and license management.
- Provide L2/L3 support for SolidWorks issues including application launch failures, crashes, slow performance, graphics/display issues, large assembly performance,
- rebuild errors, missing/broken references, open/save problems, add-in issues, printing/export, and license availability.
- Troubleshoot whether an issue is caused by SolidWorks settings, user profile, CAD model/data, workstation hardware/graphics, network, license server, PDM integration, or server-side services.
- Manage SolidWorks templates, sheet formats, design libraries, Toolbox/standard parts, routing standards, macros, and controlled CAD settings.
- Support CAD workstation optimization and recommend suitable hardware specifications for engineering workloads.
- Support engineers using SolidWorks Routing (Piping, Electrical, or Tubing) where applicable.
- Document recurring CAD issues and fixes, prepare user guides, and train users on correct CAD practices and performance best practices.
B. SolidWorks PDM Administration & Support
- Administer SolidWorks PDM Professional/Standard environments, including vaults, users/groups, permissions, workflows, lifecycle states, transitions, and data cards.
- Manage revision control, metadata, folder structures, document controls, and engineering release processes in PDM.
- Provide L2/L3 support for PDM user issues including login/access, check-in/check-out, transitions, permissions, file visibility, references, metadata/data cards, and vault performance.
- Support PDM server/client upgrades, version compatibility, patching, testing, rollout, and rollback planning.
- Participate in PDM implementation, data cleanup, migration, metadata mapping, reference validation, and controlled cutover activities.
- Monitor PDM performance and coordinate with database, network, infrastructure, and vendor teams when issues cross system boundaries.
- Maintain PDM technical documentation, support procedures, knowledge articles, and change records.
- Shared Responsibilities
- Manage incidents, service requests, problems, and changes through ITSM processes and tools.
- Coordinate testing and user acceptance before production CAD/PDM changes.
- Work with engineering, IT, global locations, and external partners to resolve crosssystem issues.
- Identify recurring problems and implement permanent improvements to reliability and user productivity.
- Required Qualifications
- Education: Bachelor’s degree in mechanical engineering, Industrial Engineering, Engineering IT, or a related discipline.
- Experience: 5-6 years of relevant experience with hands-on administration/support of SolidWorks and SolidWorks PDM. Candidates should demonstrate meaningful experience in both areas, not only design or end-user usage.
Required Technical Skills
- • SolidWorks administration and end-user troubleshooting: installation, configuration, licenses, templates/libraries, performance, crashes, large assemblies, references, and workstation issues.
- SolidWorks PDM administration: vaults, workflows, permissions, data cards, lifecycle/revisions and production support.
- Strong practical understanding of SolidWorks design/drafting and how CAD data behaves in a managed PDM environment.
- Experience with upgrades, deployments, implementation and/or data migration.
- Knowledge of CAD workstation hardware, graphics considerations, network dependencies and application performance troubleshooting.
- Structured incident troubleshooting, root-cause analysis, documentation and user communication.
- Preferred Skills
- SolidWorks Routing experience.
- API, macros, scripting or automation exposure.
- ServiceNow, Jira, or other ITSM tool experience.
- Multi-site/global PDM implementation exposure.
- Experience supporting manufacturing engineering teams.
Success Measures
- Stable SolidWorks and PDM availability with timely user support.
- Reduced repeat incidents through root-cause fixes and CAD/PDM standardization.
- Consistent templates, libraries, permissions and engineering release processes.
- Controlled upgrades and migrations with minimal engineering disruption.
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