Midex Vashi Marketing Private Limited
Website:
vashiisl.com
Job details:
Company Description Vashi Integrated Solutions Limited, formerly known as Vashi Electricals, is one of India’s leading technology-enabled industrial procurement partners, established in 1978. The company provides authorised industrial products and integrated solutions across electricals, industrial automation, power transmission, energy optimisation, solar, lighting, and MRO, helping businesses reduce downtime and operate efficiently. Vashi serves as a trusted channel partner for over 65 global brands, offering thousands of products across more than 40 categories. Its digitally integrated ecosystem, powered by SAP HANA, SAP Commerce Cloud, and Salesforce Marketing Cloud, supports seamless operations and customer engagement. With strong technical expertise and a customer-first mindset, Vashi is committed to keeping India’s industrial and infrastructure sectors running reliably.
Role Description The Complaint Management Executive is a full-time, on-site role based in Mumbai. This role involves receiving and documenting customer complaints through various channels, analyzing issues, and coordinating with internal teams to ensure timely and effective resolution. The executive will track complaint status, update records in the CRM or relevant systems, and follow up with customers to communicate progress and closure. Responsibilities include preparing reports on complaint trends, recommending process improvements, and supporting the development of customer service standards. The role also requires collaborating closely with sales, operations, and technical teams to maintain a high level of customer satisfaction and service quality.
Qualifications
- Strong customer service and complaint handling skills, with the ability to manage difficult conversations calmly and professionally.
- Experience in documentation, data entry, and CRM or ticketing systems for tracking and resolving customer issues.
- Excellent verbal and written communication skills, including clear reporting and stakeholder coordination.
- Problem-solving and analytical skills to identify root causes, interpret trends, and suggest corrective actions.
- Ability to work collaboratively with cross-functional teams, including sales, operations, and technical support.
- Good organizational and time-management skills, with attention to detail and follow-through on open cases.
- Proficiency in MS Office (especially Excel and Word); familiarity with ERP or SAP-based environments is an advantage.
- Prior experience in customer support, service operations, or complaint management within industrial or B2B sectors is preferred.
- Bachelor’s degree in Business, Commerce, Engineering, or a related field, or equivalent practical experience.
- Willingness to work on-site in Mumbai and adapt to fast-paced, process-driven operations.
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