Website:
theopendiary.in
Job details:
About the Role
We're looking for someone who's creative, proactive, and excited to build something from scratch. This role is all about creating a great experience for our users, building meaningful conversations.
This is not just a customer support role. You're the bridge between our users, therapists, and the OpenDiary team.
Key Responsibilities
- Come up with creative ideas to improve the customer experience and make the community more engaging, supportive, and enjoyable for users.
- Respond to users' diary entries promptly (ideally within 5 minutes) with thoughtful and empathetic replies.
- Build meaningful conversations that encourage users to continue writing and engaging with the community.
- Guide users toward appropriate therapy sessions whenever needed.
- Handle user queries related to the OpenDiary app and ensure a smooth customer experience.
- Act as the bridge between users, therapists, and the community, ensuring everyone has a positive experience.
- Understand the platform thoroughly so you can confidently resolve user questions and concerns.
- Share feedback and insights from the community with the team to help improve the product and user experience
Who We're Looking For
We're looking for someone who:
- Is excited to work in a startup and wants to grow along with us.
- Is enthusiastic about learning how a startup is built from the inside.
- Can work 6 days a week with rotational shifts of around 9–10 hours, depending on community activity.
- Is proactive, responsible, and enjoys interacting with people.
- Has excellent written communication skills and can respond with empathy.
- Can work comfortably on a mobile phone, since most of the work doesn't require a laptop. However, having a laptop is preferred for brainstorming sessions, team discussions, training, and other activities that help you learn and grow.
If you're someone who loves building communities, enjoys helping people, thinks creatively, and wants to build something meaningful from day one, we'd love to have you on board.
Click on Apply to know more.
