Website:
thelocker.tech
Job details:
Company Description
Locker is a Bitcoin savings app designed for India's emerging generation of long-term investors. Focused on simplicity and discipline, Locker operates like a SIP (Systematic Investment Plan), enabling users to set daily, weekly, or monthly Bitcoin investments to build wealth consistently over time. By eliminating trading, speculation, and distractions, Locker provides a streamlined way to accumulate Bitcoin. The app combines India's familiarity with SIP investing with the benefits of Bitcoin savings.
Role Description
This is a full-time, on-site role based in Bengaluru for a Community Operations Associate. In this role, your day-to-day tasks will include managing community engagement, addressing customer inquiries, ensuring smooth operational processes, and analyzing user feedback. You will collaborate with cross-functional teams to optimize customer satisfaction and contribute to the growth of Locker's user base.
Responsibilities
- Handle user queries across Phone, WhatsApp, email, Instagram, and other support channels
- Help users with onboarding, KYC, payment issues, and app-related support
- Explain Locker’s product and Bitcoin SIP concept in simple language
- Coordinate internally with product and growth teams to resolve issues quickly
- Maintain a friendly, helpful, and trustworthy experience for users
- Support community engagement and early access member communication
Requirements
- Basic understanding of Bitcoin, crypto, SIPs, or fintech products
- Strong communication skills in English, Telugu
- Comfortable interacting with users patiently and clearly
- Organized, proactive, and comfortable handling multiple conversations/tasks
- Prior experience in customer support, operations, fintech, or community roles is a plus
Why Join Locker?
- Work on one of India’s emerging Bitcoin-first fintech products
- Be part of an early-stage startup journey
- High ownership and fast learning environment
- Opportunity to shape customer experience.
Click on Apply to know more.
