Xoxoday
Website:
xoxoday.com
Job details:
About This Role
We’re looking for a Collections Executive to support timely and consistent follow-up on outstanding receivables across customers and regions. This role exists to help maintain healthy customer ageing and predictable cash flow by ensuring payments are received as per agreed credit terms.
You’ll work closely with billing and AR operations teams to track invoices, resolve disputes, and keep internal stakeholders informed on collection status.
What You’ll Do
Collections & Follow-ups
- Track outstanding invoices across multiple geographies on a daily basis.
- Follow up with customers through emails, calls, and reminders for pending payments.
- Ensure payments are received within agreed timelines and credit terms.
Ageing & Reporting
- Monitor customer ageing and flag risks early.
- Prepare and share weekly client collection projections.
- Maintain accurate collection trackers and follow-up logs.
Issue Resolution & Coordination
- Coordinate with billing and internal teams to resolve invoice disputes or payment issues.
- Provide regular status updates on collections and escalations.
- Escalate long-overdue accounts using defined internal processes.
Cash Flow Support
- Support monthly collection goals and overall cash flow planning.
- Contribute to improving collection efficiency and predictability.
What We’re Looking For
1.2–5 years of experience in client collections or receivables follow-ups.
- Experience working with invoicing and accounts receivable processes.
- Strong communication and negotiation skills.
- Fluency in English, Hindi, and Kannada.
- Solid Excel skills for tracking, reporting, and basic reconciliations.
Nice to Have
- Experience handling collections across multiple geographies.
- Prior collaboration with billing or finance operations teams.
What Makes You a Strong Fit
- You’re consistent and structured in follow-ups.
- You’re comfortable speaking with customers about payments and timelines.
- You can balance persistence with professionalism.
- You keep clean records and communicate clearly with internal teams.
Why This Role Matters
This role directly supports cash flow stability and financial planning. By keeping receivables on track and issues resolved quickly, you help the business operate smoothly and make informed decisions.
Why Join Us
- Work closely with core finance and operations teams.
- Gain exposure to multi-geo customer collections.
- Build depth in AR and cash flow operations.
- Operate in a role with clear ownership and impact.
- Grow within a structured, execution-focused environment.
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