Credit Saison India
Website:
creditsaison.in
Job details:
Job Summary**
Responsible for managing and recovering outstanding debts from customers while maintaining positive customer relationships.
Job Responsibilities**
- Contact customers via phone, email, and mail to negotiate payment arrangements for overdue accounts.
- Analyze customer financial situations to determine appropriate repayment solutions.
- Maintain accurate records of collection activities, customer communications, and payment statuses.
- Resolve customer disputes and address inquiries regarding their accounts.
- Adhere to all company policies, procedures, and legal regulations related to debt collection.
- Collaborate with internal teams (e.g., sales, customer service) to resolve complex customer issues.
- Identify and report potential fraud or unusual account activity.
- Meet or exceed individual and team collection targets.
Job Qualifications**
- Bachelor's degree in Business, Finance, or a related field preferred.
- Proven experience in a collections role, preferably in a fast-paced environment.
- Excellent communication, negotiation, and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work independently and as part of a team.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Knowledge of relevant debt collection laws and regulations.
- Ability to handle difficult conversations professionally and empathetically.
Click on Apply to know more.