Lyra Health
Website:
lyrahealth.com
Job details:
About Lyra
Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.
Core Responsibilities
- Clinical Governance & Quality Assurance
- Framework Implementation: Lead the implementation and ongoing adherence to Lyra’s global clinical governance framework and quality standards within the Indian context.
- Policy Development: Develop, review, and update local clinical policies and protocols to ensure full compliance with Indian mental health regulations (e.g., Mental Healthcare Act 2017), ethical guidelines, and best practices.
- Quality Oversight: Design and oversee robust quality assurance activities, including systematic clinical audits, in-depth case reviews, and continuous outcome monitoring (CORE-10/Work Impact).
- Incident Management: Lead investigations into serious clinical incidents and formal complaints, collaborating with stakeholders to ensure corrective actions and systemic learning.
- Senior Escalation: Act as the final clinical escalation point for complex queries, ethical dilemmas, and high-risk situations, providing expert guidance and resolution.
- Clinical Delivery Oversight & Team Management
- Team Leadership: Provide senior clinical oversight and leadership to teams responsible for direct service delivery, including Intake Counselors, Clinical Case Managers, and Structured Counselors.
- Fidelity & Pathways: Ensure consistent application of Lyra’s clinical pathways, standardized assessment tools, and evidence-based intervention protocols across all delivery teams.
- Capacity Planning: Contribute to strategic planning regarding clinical team capacity and resource allocation to align with service demand and operational efficiency.
- Professional Development: Oversee onboarding and continuous professional development programs, focusing on clinical fidelity and the sophisticated use of Lyra’s methodologies.
- Mentorship: Foster a high-performance environment by providing direct mentorship and supervision to Clinical Team Leaders.
- Case Management Excellence
- Clinical Integrity: Maintain overall responsibility for the clinical integrity and effectiveness of the case management function.
- Data-Driven Optimization: Analyze aggregate case management data and trends to identify areas for process refinement and improved client outcomes.
- High-Acuity Consultation: Provide direct clinical guidance on high-acuity or highly sensitive cases requiring senior-level review and intervention.
- Care Coordination: Ensure rigorous adherence to best practices in care coordination, inter-provider collaboration, and referral pathways across the service spectrum.
- Interdepartmental Collaboration & Strategic Input
- Network Partnership: Partner with the Network Operations Manager to ensure the provider network aligns with Lyra’s standards, providing clinical input on recruitment criteria and performance expectations.
- Strategic Advisory: Provide essential clinical expertise to Product Development, Commercial, and Client Success teams to inform service evolution and market strategy.
- Thought Leadership: Represent Lyra’s clinical approach and quality standards in external forums, conferences, and industry discussions.
Requirements And Qualifications
- Master’s degree in a clinical field (e.g., Clinical Psychology, Counseling, Social Work).
- Optional: Valid and current professional registration/licensure to practice independently in India (e.g., RCI registration for Clinical Psychologists or equivalent recognized national bodies).
Experience
- Several years of extensive post-qualification clinical experience in mental health, including direct assessment, diagnosis, and evidence-based interventions.
- Several years of progressive experience in a clinical leadership, supervisory, or programmatic oversight role within India.
- Deep understanding of the Indian mental healthcare landscape and regulatory compliance.
- Fluency in English and Hindi is essential; knowledge of other major regional languages is a significant advantage.
About You
- Clinical Acumen: Exceptional clinical understanding and the advanced ability to identify, assess, and manage high-level clinical risk and complex psychological presentations.
- Problem Solver: Highly analytical with superior problem-solving skills, capable of navigating intricate clinical and operational challenges independently.
- Autonomous & Accountable: Able to work independently without close supervision, while ensuring all key issues are escalated appropriately and critical decisions are clinically sound.
- Detail-Oriented: Meticulous attention to detail, ensuring accuracy of data, maintaining strict confidentiality, and adhering to complex clinical procedures.
- Communicator: Excellent verbal and written communication skills, with the ability to articulate complex clinical concepts clearly and professionally to diverse stakeholders internationally.
- Proactive & Adaptive: Strong continuous improvement mindset, always seeking opportunities to innovate and refine clinical processes. Flexible, adaptable, and thrives in a fast-paced environment.
- Organized: Highly organized with exceptional ability to plan, prioritize, and manage a high-volume, complex clinical function effectively.
- Collaborative: A strong team player who readily accepts change and collaborates effectively with internal and external partners.
Miscellaneous
- Upholding Lyra Values: Act as a brand ambassador by consistently demonstrating Lyra’s core values of clinical excellence, innovation, and empathy.
- Task Ownership: Ensure all allotted clinical and administrative tasks are performed with high precision and within agreed-upon Service Level Agreements (SLAs).
- Process Optimization: Proactively identify gaps in current workflows and implement solutions that enhance operational efficiency and care outcomes.
- Workshop & Content: Lead the delivery of onsite or online workshops and contribute to the development of training manuals and affiliate-facing materials.
- Event Participation: Represent Lyra Health at professional events and webinars to promote Lyra’s transformative care model and clinical research.
"We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.
By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form. This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact globaldpo@lyrahealth.com. For more information about how we use and retain your information, please see our Workforce Privacy Notice."
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, summarizing interviews, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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