Website:
therapypod.com
Job details:
The Opportunity
Get our five pilot clinics up and running, then keep them running well. You will handle setup, train doctors, nurses, and front-desk staff, and make sure each clinic uses the platform every day.
What You'll Do
- Onboard each pilot clinic: account setup, WhatsApp connection, website chat installation, and staff accounts.
- Train doctors, nurses, and front-desk teams on daily workflows, from reviewing escalated cases to managing patient enquiries.
- Track how each clinic is doing, including how quickly staff review escalated cases, and report it honestly every week.
- Be the first call when a clinic has a problem. Document the issue and get it to engineering.
- Run weekly check-ins and monthly reviews with each clinic.
- Turn what you learn into a playbook that takes a new clinic live in under two weeks.
- Work with the Clinical Safety Lead on training staff to review AI conversations and flag misses.
- Travel to clinics regularly and spend time at the front desk during busy hours.
Who You Are
- 4+ years in customer success, implementation, or operations for healthcare or software products in India.
- Have worked directly with Indian clinics, hospitals, or diagnostic centers.
- Fluent in Hindi and English. Able to train a nurse and brief a clinic owner in the same visit.
- Organized: you work from playbooks, checklists, and numbers.
- Comfortable with WhatsApp Business, CRMs, and dashboards. Can troubleshoot a setup issue yourself.
- Patient and persistent. Clinics adopt at their own pace.
What We Offer
- Competitive salary and benefits: We value our people and pay them accordingly.
- Remote-first work: Work from anywhere in India, with travel where the role calls for it.
- Direct impact: Your work reaches real clinics and patients within weeks.
- Early responsibility: You will be one of the first people in your function, with room to grow as the company grows.
Click on Apply to know more.
