Website:
securesearch.co.in
Job details:
Role Summary
This leadership role involves full ownership of client account management, overseeing the entire background verification process, and delivering high-quality service aligned with client expectations. The candidate must demonstrate operational excellence, strong client communication, team coordination, and analytical capabilities.
Key Responsibilities
•End-to-end account management for key accounts
•Oversight of pre-initiation functions, backend verification, report management, and client backend support
•Serve as the primary escalation point for client concerns, ensuring prompt and satisfactory resolution
•Coordinate across departments to ensure timely and accurate report delivery
•Create internal strategies to manage workload spikes and ensure continuity of operations
•Track and monitor SLA adherence, highlighting delays or bottlenecks proactively
•Analyze operational data and translate findings into actionable improvements
•Lead internal reviews, team huddles, and feedback loops for continuous process enhancement
•Support team members in high-pressure situations, providing leadership and guidance
•Ensure timely communication and MIS reporting as per client expectations
Desired Candidate Profile
•Currently holding a role as Team Leader, Assistant Manager, Manager, or Senior Manager
•Excellent verbal and written communication skills in English
•Strong planning, strategizing, and multitasking capabilities
•Ability to manage multiple points of contact and maintain seamless coordination
•Capable of working independently with minimal supervision
•Mature, with the ability to perform under pressure and handle high workloads
•Willingness to stretch beyond working hours to meet client needs
•Proficiency in MS Office tools and reporting platforms
•Experience in background verification or client servicing preferred 5+ years
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