Website:
lumeishere.com
Job details:
Company Description Lume is a marketing, technology, and creative studio dedicated to helping brands find clarity, voice, and presence. Inspired by the concept of “illuminate,” Lume focuses on lighting the way for businesses to build momentum and stand out in their markets. The team blends strategy, design, and content to deliver integrated solutions that drive measurable results. Lume partners with clients across industries, providing thoughtful, collaborative support to enhance brand impact and growth.
About the Role
We are looking for a proactive and client-focused Client Servicing Associate with a strong understanding of digital marketing. The ideal candidate will act as the primary point of contact for clients, ensuring seamless communication, managing expectations, and coordinating with internal teams to deliver high-quality digital marketing solutions.
This role requires excellent relationship management skills, a solid grasp of marketing, social media, content, and creative processes, and the ability to translate client requirements into actionable strategies.
Key Responsibilities
- Serve as the primary point of contact for clients and maintain long-term business relationships.
- Conduct client meetings, presentations, and regular status updates.
- Understand client objectives and translate them into clear briefs for internal teams.
- Coordinate with Performance Marketing, Social Media, Content, and Design teams to ensure timely campaign execution.
- Monitor campaign progress and provide clients with regular performance updates and actionable insights.
- Ensure timely resolution of client queries, concerns, and escalations.
- Manage project timelines, deliverables, and expectations across multiple accounts.
- Prepare reports, meeting notes, and campaign summaries for clients.
- Identify opportunities for account growth through upselling and cross-selling digital marketing services.
- Stay updated with the latest digital marketing trends, platforms, and best practices.
Required Skills & Qualifications
- Bachelor's degree in Marketing, Business Administration, Communications, or a related field.
- 2+ years of experience in Client Servicing, Account Management, or Digital Marketing.
- Good understanding of:
- Performance Marketing (Google Ads, Meta Ads, etc.)
- Social Media Marketing
- Content Marketing
- Creative & Design workflows
- Digital Marketing KPIs and campaign performance metrics
- Excellent verbal and written communication skills.
- Strong presentation and stakeholder management skills.
- Ability to manage multiple clients and projects simultaneously.
- Problem-solving mindset with strong organizational skills.
- Comfortable working in split shifts to support global clients.
Preferred Qualifications
- Experience working in a digital marketing agency.
- Basic understanding of Google Analytics, Meta Business Suite, and reporting dashboards.
What We're Looking For
- Excellent client-facing and relationship-building skills.
- Strong coordination and communication abilities.
- A proactive, ownership-driven attitude.
- Ability to thrive in a fast-paced, collaborative environment.
- Passion for digital marketing and delivering exceptional client experiences.
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