Josh Technology Group
Website:
joshtechnologygroup.com
Job details:
At POD - Josh Technology Group, we are seeking a Client Engagement professional to drive platform adoption and digital transformation across partner universities. This role serves as the primary strategic interface for senior academic leadership, leading end-to-end onboarding and tailored training. The primary objective is to own the total user experience, ensuring seamless adoption and high client satisfaction throughout the institutional lifecycle.
Key Responsibilities
- Executive and academic stakeholder management: function as the primary strategic interface for senior academic leadership, including Deans, Heads of Departments, Examination Controllers, and Placement Directors, building long-term partnerships, aligning platform capabilities with institutional goals, and proactively resolving operational blockers.
- On-ground onboarding and rollout: lead end-to-end institutional onboarding across diverse academic functions (academics, examinations, assessments, placements, and alumni relations), customizing deployment models to match each institution's administrative hierarchy and academic calendar.
- Tailored on-ground training programs: design and deliver interactive, role-based training sessions, both on-ground and virtual, for faculty, administrative staff, and students, to ensure a smooth transition from legacy manual processes to platform workflows.
- Change management and capability building: guide academic staff through digital transformation, creating quick-reference guides, self-serve toolkits, and best-practice frameworks that build internal self-sufficiency across departments.
- Cross-functional institutional support: oversee day-to-day operations across all platform modules, whether managing semester exam logistics, continuous internal assessments, alumni network tracking, or corporate engagement, ensuring seamless platform adoption in every use case.
- Proactive escalation and query resolution: establish robust SLA-driven support protocols to resolve complex user queries and platform issues swiftly, maintaining high system availability and minimal operational friction during critical academic cycles.
- User usage and health monitoring: monitor key product usage metrics, such as active faculty logins, assessment completion rates, and alumni engagement frequency, to track institutional health, identify low-adoption departments, and run targeted intervention strategies.
- Structured Voice of Customer (VoC) loops: gather actionable feedback directly from faculty, students, and administrators through structured surveys and focus groups, translating raw user experience insights into functional feature requests for the product and engineering teams.
- Persuasive product demonstration and advocacy: maintain deep, expert-level product knowledge to comfortably demonstrate new features, modules, and platform enhancements to existing leadership or potential partner institutions.
- End-to-end user experience ownership: take full accountability for total user satisfaction across both administrative power users and the general student body, ensuring the platform consistently delivers a friction-free experience.
About Company: Josh Technology Group was launched in 2009 and it has been 13 years since our inception & we have been profitable from day 1 & aspire to reach new heights. JTG is a bootstrapped organization that has multiple fully-owned software products. JTG acts as a product builder for multiple US, UK & India-based startups. JTG has successfully created and launched more than 100 products, spread across various industries, and is working on many more exciting new ones. We act as CTO offices for various companies across the globe. When we say CTO offices, we kind of own the product end-to-end. We work with the CXO teams on the product roadmap, on the technology roadmaps, and we own end-to-end development of it.
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