eShipz
Website:
eshipz.com
Job details:
Job description
Candidates must currently be based in Bangalore. Outstation profiles will not be considered. Please do not apply if you do not have experience in the SaaS industry and exposure to APIs.
Company Description
eShipz is a growing logistics automation platform that empowers brands to optimize their shipping processes and enhance post-purchase customer experiences. The platform provides seamless solutions such as multi-carrier integrations, automated shipping labels, real-time tracking, NDR management, and analytics tools. With over 350 businesses from eCommerce and enterprises trusting eShipz, the company is committed to simplifying logistics and offering reliable customer support. Explore advanced shipping automation at www.eshipz.com.
At eShipz, Key Account Managers play a pivotal role in client retention, platform adoption, and revenue expansion. If you enjoy working at the intersection of customers, data, and technology—and want ownership of high-impact enterprise accounts—eShipz offers a strong foundation to build a long-term career in B2B SaaS account management.
Key Responsibilities
Client Ownership & Relationship Management
● Act as the single point of contact for assigned key accounts
● Build and maintain long-term relationships with client stakeholders across Operations, Technology, Finance, and Customer Experience teams
● Conduct regular check-ins, reviews, and Quarterly Business Reviews (QBRs)
Implementation & Adoption
● Drive customer onboarding, implementation, and go-live activities
● Ensure smooth integration of Order, Shipment, Tracking, COD, and Webhook APIs
● Coordinate with internal Tech, Product, and Operations teams for issue resolution
Operational Excellence
● Monitor daily shipment performance including delivery %, delays, RTO, NDR, and POD
● Identify operational bottlenecks and proactively recommend process improvements
● Support clients during peak volumes, escalations, and carrier-related issues
Data, Reporting & Insights
● Analyze shipment and billing data to provide actionable insights
● Prepare and present MIS reports, QBR decks, and performance dashboards
● Highlight cost savings, automation benefits, and efficiency improvements
Revenue Growth & Retention
● Identify upsell and cross-sell opportunities (new carriers, modules, automation features)
● Drive higher platform adoption and shipment volumes
● Ensure timely renewals and minimize churn through consistent value demonstration
Stakeholder Coordination
● Work closely with Sales teams during client handovers and expansion discussions ● Collaborate with Product teams by sharing customer feedback and feature requests ● Coordinate with Finance on billing, freight audits, and reconciliations
Required Skills & Qualifications
Must-Have
● Strong understanding of logistics, shipping, courier operations, and SaaS platforms
● Hands-on exposure to APIs, webhooks, dashboards, and data reporting
● Excellent communication and stakeholder management skills
● Ability to manage multiple accounts and priorities effectively
Good to Have
● Experience in logistics technology, shipping aggregators, or supply chain SaaS
● Understanding of both B2B and B2C shipping workflows
● Familiarity with tools such as Postman, Excel/Google Sheets, and CRM systems
●Prior exposure to Customer Success, Account Management, or Implementation roles
Key Success Metrics
● Platform adoption and shipment volume growth
● SLA adherence and issue resolution turnaround time
● Revenue expansion within assigned accounts
Why Join eShipz
● Fast-growing logistics SaaS startup with real-world business impact
● Opportunity to work closely with enterprise customers and modern API-driven platforms ● Ownership-driven role with high visibility and clear career growth paths
● Strong cross-functional exposure and le
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