WODO
Website:
wodo.digital
Job details:
Job Description: Client Management Intern
Company: WODO Digital
Job Type: Paid Internship
Work Mode: Work From Office (Full-Time)
Location: Hyderabad, Telangana, India
Who We Are
At WODO, we're a group of passionate marketers dedicated to bringing transformational growth to businesses striving to thrive online. Creativity, innovation, and growth are at the heart of everything we do.
As proud recipients of the BEST ELEMENTOR WEBSITE 2021 & 2022 awards, we continuously push the boundaries of design and strategy to deliver exceptional results. Our impressive portfolio includes collaborations with some of India's top brands, such as Hombale Films, Tankerwala, Lenskart, PRK Productions, and Hasiru Agro.
Through branding, creative designing, social media marketing, SEO, and performance marketing, we help our clients achieve their goals and grow their online presence.
About the Role
We are looking for an enthusiastic, proactive, and people-oriented Client Manager Intern to join our team at WODO Digital. This role is ideal for someone who enjoys interacting with people, building professional relationships, coordinating with teams, and ensuring that client requirements are understood and addressed effectively.
As a Client Manager Intern, you will work closely with clients and internal teams to facilitate smooth communication, coordinate project deliverables, track progress, and support the successful execution of digital marketing projects.
We value a willingness to learn, strong communication skills, a positive attitude, and the ability to take ownership of responsibilities.
Roles and Responsibilities
- Client Communication: Act as a point of contact for assigned clients and maintain clear, professional, and timely communication.
- Client Relationship Management: Build and maintain positive client relationships by understanding their requirements, expectations, and business objectives.
- Requirement Gathering: Understand client briefs, gather necessary information, clarify expectations, and communicate requirements accurately to internal teams.
- Internal Team Coordination: Coordinate with SEO, social media, creative design, website development, and performance marketing teams to ensure tasks are aligned with client requirements.
- Project and Task Tracking: Monitor project timelines, track deliverables, follow up on pending tasks, and help ensure work is completed within agreed deadlines.
- Client Updates and Follow-ups: Share regular progress updates, follow up on approvals and feedback, and ensure timely responses to client queries.
- Meeting Coordination: Schedule client meetings, prepare discussion points, document key takeaways, and maintain Minutes of Meeting (MoM) with action items and deadlines.
- Documentation and Reporting: Maintain client trackers, meeting notes, project updates, feedback records, and other relevant documentation.
- Feedback Management: Collect client feedback, communicate revisions to the relevant teams, and follow up to ensure the required changes are addressed.
- Problem-solving and Escalation: Identify potential delays, communication gaps, or project-related concerns and bring them to the attention of the appropriate team members.
- Learning and Development: Develop an understanding of digital marketing services, client servicing practices, project management, and agency workflows.
Key Qualifications and Skills
- Strong Communication Skills: Excellent verbal and written communication skills, with the ability to communicate clearly and professionally with clients and internal teams.
- Client Management Skills: A genuine interest in understanding client needs, managing expectations, building relationships, and ensuring a positive client experience.
- Enthusiasm to Learn: A proactive mindset and willingness to learn about digital marketing, client servicing, project coordination, and industry best practices.
- Organisational Skills: Ability to manage multiple tasks, maintain proper documentation, track deadlines, and prioritise work effectively.
- Attention to Detail: Ability to understand instructions accurately, record client requirements, and ensure that important details are not missed.
- Follow-up and Accountability: Comfortable following up with clients and internal teams, taking ownership of assigned tasks, and ensuring that action items are completed.
- Problem-solving Ability: A practical approach to handling challenges, identifying gaps, and finding solutions with guidance from senior team members.
- Interpersonal Skills: A friendly, professional, and approachable attitude when interacting with clients and colleagues.
- Adaptability: Ability to work in a fast-paced digital marketing agency, adapt to changing priorities, and handle constructive feedback positively.
- Basic Computer Skills: Familiarity with Google Workspace or Microsoft Office tools, including Docs, Sheets, Excel, and email communication.
- Teamwork: Ability to collaborate effectively with cross-functional teams and contribute to shared project goals.
Eligibility Criteria
- Freshers and recent graduates are encouraged to apply.
- Candidates from any academic background with a strong interest in client management, client servicing, or account management are welcome.
- Prior experience in client servicing, customer relations, coordination, or internships is an added advantage but not mandatory.
- Candidates must be willing to work full-time from the office.
- Candidates should be comfortable communicating with clients, coordinating with multiple teams, and managing follow-ups.
What We Offer
- A paid internship with a stipend.
- Hands-on experience working with real clients and digital marketing projects.
- Exposure to client servicing, account management, SEO, social media, branding, creative design, and performance marketing.
- Opportunities to learn directly from experienced professionals.
- A collaborative and growth-oriented work environment.
- An opportunity to develop professional communication, coordination, and problem-solving skills.
Who Should Apply?
We are looking for someone who is eager to learn, takes initiative, communicates confidently, and enjoys working with people. You do not need to know everything about digital marketing from day one. What matters most is your willingness to learn, ability to coordinate effectively, attention to detail, and commitment to delivering a good client experience.
If you are organised, proactive, people-oriented, and excited to build a career in client management, we would love to hear from you!
Click on Apply to know more.
