Website:
samora.ai
Job details:
What is Samora Care?
Samora Care helps people with disabilities get the Social Security benefits they're owed. We represent claimants directly. Our team includes an attorney with 25+ years of practice and roughly a decade inside the Social Security Administration advising Administrative Law Judges. That's the expertise.
What we need now is someone who makes sure nobody falls through the cracks between the first phone call and a filed claim.
The role
This is not a script-and-dial job. You own the person's experience end to end: the first conversation, the follow-up when they don't pick up, the paperwork chase, the check-in when they've gone quiet for a week.
What you'll do
- Call new inquiries fast. Speed matters more here than almost anything else, and the first call often happens within minutes of someone reaching out.
- Run the full intake conversation: what happened, what conditions they're dealing with, work history, where they are in the process.
- Explain plainly what we do, what we don't do, and what happens next. No overpromising on outcomes.
- Work a structured follow-up sequence across days and times until you reach someone or the sequence is done.
- Send the representation paperwork the moment someone says yes, then follow it until it's signed and back.
What we're looking for
- 1-2 years in a phone-based client-facing role. Intake, patient coordination, case management, benefits navigation, senior services, or inside sales all translate well.
- Real experience with older adults or people with disabilities.
- Clear, easily understood spoken English in conversation with US callers, including over poor phone connections
- US-based, or able to work US Eastern hours consistently.
Click on Apply to know more.
