Iron Mountain
Website:
ironmountain.com
Job details:
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth stor y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Job Summary
Iron Mountain is seeking a skilled and detail-oriented
Smart Hands Information Technology Support Professional to join our Data Center team. In this role, you will be responsible for providing critical on-site technical assistance, ranging from hardware installation and cable patching to executing precise troubleshooting instructions from remote engineering teams. You will work alongside a collaborative and process-driven team dedicated to maintaining the highest standards of data center uptime, service assurance, and environmental compliance.
What You’ll Do
In this role, you will:
- Execute Hardware and Infrastructure Lifecycle Tasks: Rack, stack, cable, and perform hardware installations or upgrades on servers, storage devices, and networking equipment while managing asset tagging and inventory reporting.
- Collaborate for Technical Problem Resolution: Partner closely with remote engineers and customers to diagnose hardware or network issues, perform power-cycling, swap components, and execute basic commands under supervision.
- Ensure Compliance and Safety: Strictly adhere to all data center access protocols, safety regulations, and security procedures while maintaining accurate records of work performed to support external compliance audits.
What You’ll Bring
The ideal candidate will have:
- 1+ years of experience in Information Technology hardware operations or secure data center environments.
- Strong knowledge of server, storage, and network hardware, including hands-on familiarity with copper and fiber cabling standards.
- Proven ability in following complex technical instructions, executing basic networking commands, and collaborating seamlessly with remote, cross-functional teams.
- A Degree in Information Technology , Computer Science, Electronics, or a related field (or equivalent practical experience).
Category: Information Technology
Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.
Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.
If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommodationrequest@ironmountain.com. See the Supplement to learn more about Equal Employment Opportunity.
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE
Requisition: J0104217
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