Snabbit
Website:
snabbit.com
Job details:
About the Company
Snabbit is building the future of on-ground service operations by solving for high-quality, reliable workforce supply at scale. We operate at the intersection of demand, supply, and operational excellence, enabling seamless last-mile execution.
About the Role
We are looking for a General Manager – Kolkata to own and scale the city as a business unit. This role responsible for offline growth, supply-demand balancing, pricing (rate cards), and end-to-end P&L ownership. Role would be driving execution on the ground while building scalable systems for long-term growth.
Responsibilities
City P&L Ownership
- Own revenue, margins, and overall profitability for Mumbai
- Drive cost efficiencies across supply acquisition, operations, and fulfillment
- Build and execute city-level business plans
Offline Growth & Expansion
- Lead on-ground growth initiatives to scale demand
- Identify high-potential micro-markets and expansion zones
- Build partnerships and local networks to accelerate growth
Supply & Demand Management
- Ensure optimal supply availability across locations and time slots
- Balance demand fluctuations with efficient workforce allocation
- Minimize cancellations, delays, and service gaps
Rate Card & Pricing Strategy
- Design and optimize city-specific rate cards
- Ensure competitive yet profitable pricing
- Continuously iterate pricing based on demand-supply dynamics
Operations Excellence
- Drive high-quality service delivery and customer satisfaction
- Set up SOPs and ensure strong execution discipline
- Monitor key metrics like fulfillment rate, TAT, and unit economics
Team Leadership
- Build, lead, and mentor city teams across operations, supply, and growth
- Create a high-performance, ownership-driven culture
- Work closely with central teams (product, finance, strategy)
Qualifications
10–15 years of experience in operations, business, or city leadership roles
Required Skills
- Strong experience in P&L ownership and scaling businesses
- Background in hyperlocal, marketplace, logistics, or consumer businesses preferred
- Proven ability to manage supply-demand marketplaces
- Strong analytical thinking with a bias for execution
- Comfortable working in fast-paced, ambiguous environments
Preferred Skills
- Has run a city/region as a business
- Obsessed with numbers, efficiency, and ground execution
- Can switch between strategy and hustle on the ground seamlessly
- High ownership, low ego, high accountability
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