Servion Global Solutions
Website:
servion.com
Job details:
Description
Supporting Experience on Cisco UCCE / UCCX / PCCE solutions & 3rd party Call recording platforms.
• Cisco ICM/CCMP/CVP/CUIC & troubleshooting.
• Scripting for call flow change or Holiday request in ICM Script
• Have clear understanding on VOIP protocols like SIP, H.323 and MGCP. Should be aware of ITIL process.
Role
Supporting Experience on Cisco UCCE / UCCX / PCCE solutions & 3rd party Call recording platforms.
• Cisco ICM/CCMP/CVP/CUIC & troubleshooting.
• Scripting for call flow change or Holiday request.
• Have clear understanding on VOIP protocols like SIP, H.323 and MGCP. Should be aware of ITIL process.
• Hands on Experience with Cisco routing & switching, Cisco voice Devices & Products viz. Cisco Unified Call Manager, Cisco Unified Call Manager Express, Cisco Unity, Cisco IPCC Express, Cisco Voice Gateway, Cisco IPT and Nice Logger.
• Have clear understanding of Cisco Voice network deployment models and should understand functioning of voice network devices.
• Knowledge and use of VOIP and Performance Management Tools and integration experience with other Tools
• Have clear understanding on Telecom infrastructure protocols like ISDN and analogy signalling.
• Should be ready to work in 24/7 business support environment
• Should be having 4+ years of experience on Cisco Voice platform.
• Should be having work experience on CUCM/UCCE/UCCH/CVP platforms
• Should have strong verbal & written communication skills
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