Solyssey
Website:
solyssey.com
Job details:
Hiring Now – Desktop Support (L1 & L2) | Bangalore & Mumbai | 40 Open Positions
🚨 We're Hiring | Incident Technician & ISM Technician | Multiple Openings
We are looking for experienced IT Support professionals to join our team. If you have a strong background in Desktop Support, Incident Management, Asset Management, and End-User Computing, we'd love to hear from you!
Experience :1-4 Years
1. Incident Technician – Global Service Management
Key Responsibilities:
- Install, troubleshoot, repair, and maintain software applications and IT infrastructure.
- Provide Level 2 application support for in-house, third-party, and market data applications.
- Support operating system drivers, software, and firmware.
- Assist users with work-from-home setup (firm-issued laptops and personal laptops with virtual machines).
- Record, track, and resolve incidents using a ticketing system.
- Collaborate with local and global IT support teams.
- Create and maintain technical documentation.
- Participate in an on-call rotation for after-hours and weekend support.
- Stay current with new technologies and participate in training.
- Communicate effectively via Microsoft Teams, Outlook, Skype, Symphony, and other collaboration tools.
Required Skills:
- Excellent communication and customer service skills.
- Experience with help desk/ticketing systems.
- Strong troubleshooting skills across Windows applications and software.
- Understanding of ITIL processes.
- Ability to work in a fast-paced environment and manage multiple priorities.
2. ISM Technician – Global Workplace Asset Management
Key Responsibilities:
- Manage IT hardware inventory and maintain stock levels.
- Handle hardware requests, deployment, and asset tracking.
- Install, configure, image, and re-image desktops and laptops.
- Configure IP phones, mobile devices, and peripherals.
- Support office moves, hardware refreshes, decommissioning, and workplace events.
- Perform communications room patching.
- Support work-from-home hardware requests.
- Manage ticket queues and ensure SLA/OLA compliance.
- Coordinate with cross-functional teams to deliver high-quality IT support.
Required Skills:
- Experience with Windows operating systems, desktop hardware, and peripherals.
- Knowledge of networking fundamentals (LAN/WAN), Microsoft technologies, and security.
- Strong organizational and problem-solving skills.
- Experience with ITSM/help desk ticketing tools.
- ITIL Foundation knowledge preferred.
- Industry certifications such as MCSA, CompTIA A+, Network+, CCENT, or CCT are an advantage.
📍 Location: Multiple Locations
💼 Employment Type: Contract
🚀 Experience: 2–6+ Years (Desktop Support / EUC / IT Support)
If you're interested, please share your updated resume along with your current location, availability, and expected rate.
I📩 Interested candidates can share their resumes or connect directly for more information - vsingh@solyssey.com
Click on Apply to know more.
