Website:
altiusinfra.com
Job details:
Job Purpose:
The role is mainly responsible for business management & growth in the defined circle. The key responsibilities include the achievement of Sales AOP for the circle, Circle Customer Account Management, internal & external stakeholder management, and accurate collections driven by mitigation and timely resolution of billing related disputes.
The incumbent will be broadly responsible for the following:
- Proactively track the status of all circle level collections against receivables and closely monitor the ageing of receivables.
- Provide status updates to Manager on a periodic basis with details of amount due for specific accounts, current status, action plan for recovery, etc.
- Plan and execute visits to all clients within the circle and build strong relationships with circle level customer stakeholders to ensure timely and
- comprehensive collection of dues
- Engage with the internal finance teams to ensure accurate and detailed reconciliation of payments against invoices raised. Carry out timely resolution of collections related issues (through credit / debit notes, where required).
Job Responsibilities:
Collections
· Ownership of 100% collection as per Monthly Target
· DSO and Aging of outstanding
· Red flag any issue anticipated to have adverse impact on timely collection of dues.
· Internal customer on boarding for the support required in terms of timely collections.
· Adherence to Collection Process and Escalation Matrix.
Customer Engagement and Sales Funnel Generation
· Circle account management for MNO and ISP at N-1 level
· ZBM relationship management / BSNL SSA level mapping
· Driving Customer satisfaction across MNO team
· Sales and Revenue target achievement for Anchor/ Colo for the respective account
· Sales Funnel generation
· Customer DPR reporting
· Internal reporting – Account Wise
· Validation of customer inputs in SR, SO, RFAI for ER
· Reconciliation with customer and coordination with ER
Dispute Resolution
· Accurate reporting of Outstanding & Billing Disputes
· Mitigation & Resolution of billing disputes in a timely manner
Engagement with Circle Level Client Stakeholders
· Strong Customer Relationship & Business Engagements.
· Daily / Weekly interactions with Operator execution teams at Circles.
· Drive C-SAT process at circles and own continuous improvement plan internally & externally.
· Manage issues raised by OPCOs that impact New Business & Collections
· Create Customer delight across the spectrum of external stakeholders
Accurate Market Intelligence & Timely Information Sharing
· Monthly Market Share Analysis & Reporting
· Order Win / Loss Analysis
· Engagement with the Operator teams for emerging requirements and business trends
Educational qualifications preferred
- Degree: MBA (preferred) / Graduate (B. Com. preferred)
- Full time degree from a recognized institute
Required work experience
- Industry: Telecommunications
- Role: Collections / Sales
- Years of experience: Minimum 5 years of experience in a sales / collections role
Click on Apply to know more.
