Docdort
Website:
docdort.com
Job details:
Chat Support Executive (Non Voice Process)
RELOCATION TO AHMEDABAD, GUJRAT IS MANDATORY
Interview mode: Online
Location: Ahmedabad, Gujarat | Work from Office
Employment Type: Full-Time
Salary: ₹26,000 – ₹38,000 CTC per month
Salary will be offered based on interview performance, skills, and relevant experience.
About The Role
We are looking for a
Chat Support Executive – Non Voice Process to join our customer experience team. This role is ideal for
freshers and experienced professionals who have strong written communication skills and a customer-first approach.
The selected candidate will interact with customers through digital communication channels, understand their concerns, provide appropriate solutions, and ensure a smooth, professional, and positive customer experience.
Candidates must be based in Ahmedabad or be willing to relocate and work from the office.
Key Responsibilities
- Handle customer queries through chat, email, text, and social media platforms.
- Understand customer concerns and provide accurate and timely resolutions.
- Share clear and relevant information about products, services, and processes.
- Maintain high standards of written English, grammar, spelling, and professional communication.
- Handle complaints and challenging situations with patience, empathy, and professionalism.
- Record customer interactions accurately and maintain updated customer information.
- Follow company policies, processes, and defined quality standards.
- Achieve assigned quality, productivity, response-time, and customer satisfaction targets.
- Coordinate with internal teams to resolve customer issues effectively.
- Manage multiple customer conversations while maintaining accuracy and service quality.
Eligibility & Requirements
- Minimum qualification: 12th Pass / Diploma or equivalent; graduates preferred.
- Freshers are welcome to apply.
- Previous experience in customer service, chat support, BPO, or customer experience is an advantage.
- Excellent written English and grammar skills.
- Good typing speed and basic computer proficiency.
- Strong problem-solving and attention-to-detail skills.
- Ability to multitask and efficiently manage multiple conversations.
- Comfortable working in rotational shifts, including night shifts, weekends, and holidays.
- Willingness to relocate to Ahmedabad and work from the office.
What We Offer
- Comprehensive training and onboarding support.
- Continuous learning and skill-development opportunities.
- Career growth and internal advancement opportunities.
- Supportive and professional work environment.
- Opportunity to build strong customer service and communication skills.
- Long-term career opportunities in the Customer Experience & Support industry.
Join Our Team
If you have strong communication skills, enjoy helping people, and are looking to build a career in customer experience, we would love to hear from you.
Apply now and take the next step in your career!
Skills: communication,customer service,english,customer experience,chat,office
Click on Apply to know more.
