JungleWorks
Website:
jungleworks.com
Job details:
We are looking for a chat support executive to manage customer queries and order-related activities through chat. The role requires strong communication skills, quick problem-solving ability, and effective coordination with the operations team to ensure customer issues are resolved promptly.
Key Responsibilities
- Handle customer queries and requests through chat support.
- Manage and monitor orders, including order-related queries, updates, and issues.
- Coordinate closely with the operations team to resolve customer and order-related concerns.
- Follow up with the relevant teams to ensure issues are resolved within the expected turnaround time.
- Provide accurate and timely information to customers.
- Maintain proper records of customer interactions and order-related issues.
- Escalate complex or unresolved issues to the appropriate team or supervisor.
- Ensure a positive customer experience through professional and courteous communication.
- Follow defined processes, SOPs, and service-level standards.
- Identify recurring issues and share feedback with the concerned teams for improvement.
About Company: Jungleworks is a tech-loaded solution for your on-demand business. From customer-facing to delivery management and customer engagement platforms, we provide a technology suite for everything. Our product list consists of Yelo, Tookan, Panther, and Hippo.
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