Website:
alfainfotech.co.in
Job details:
Chinese Speaking Customer Support Representative (Mandarin/Cantonese)Company Description
Alfa Infotech is a Karnataka-based company specializing in IT Solutions, Manpower Consulting, and Business Process Outsourcing (BPO). We provide reliable technology-driven solutions and customer support services to clients across multiple industries. Our focus is on quality, efficiency, and continuous improvement, enabling businesses to achieve their operational goals through dedicated support and innovative solutions.
As our team continues to grow, we are looking for talented professionals who are passionate about delivering exceptional customer service.
Role Description
We are seeking a Chinese Speaking Customer Support Representative to join our remote support team on a full-time basis.
The ideal candidate should be fluent in Mandarin Chinese. Cantonese language skills will be an added advantage. The role involves assisting customers through phone, email, and chat, resolving inquiries efficiently while providing a professional and positive customer experience.
Key responsibilities include:
- Responding to customer inquiries through phone, email, and chat.
- Resolving customer concerns and providing accurate information about products and services.
- Troubleshooting basic technical and account-related issues.
- Escalating complex cases to the appropriate teams when necessary.
- Maintaining accurate records of customer interactions.
- Working closely with internal teams to improve service quality and customer satisfaction.
- Ensuring every interaction reflects professionalism, empathy, and excellent customer service.
Qualifications
We are looking for candidates who have:
- Fluency in Mandarin Chinese (Required).
- Cantonese language proficiency (Preferred).
- Good command of spoken and written English.
- Previous experience in customer support, customer service, or BPO operations is preferred.
- Strong communication and interpersonal skills.
- Excellent problem-solving and troubleshooting abilities.
- Good organizational and time management skills.
- Familiarity with CRM software and standard computer applications.
- Ability to work independently in a remote environment with a stable internet connection.
- A customer-first mindset with a commitment to delivering high-quality support.
If you're passionate about helping customers and want to be part of a growing international support team, we'd love to hear from you.
- Apply now by sending your resume to: abdus.seemab@gmail.com
Click on Apply to know more.