Straive
Website:
straive.com
Job details:
Experience range : 1-2 Years
Location: Chennai ,Hyderabad
Required Domain: E-Commerce
Notice period : Immediate - 15 Days
Job Description:
We are looking for an Chargeback Analyst managing e-commerce disputes from the merchant side. The role involves overseeing fraud and non-fraud chargebacks across all card networks, optimizing evidence strategies, and improving dispute recovery rates. The ideal candidate should have hands-on experience with processor portals, payment gateways, CRM tools, and a strong track record of improving win ratios while achieving daily operational targets.
Key Responsibilities:
● Support chargeback handling for card-not-present (CNP) transactions across all major card networks (Visa, MasterCard, Amex, Discover, etc.).
● Oversee the end-to-end process of gathering evidence from CRMs and payment systems to build strong representments.
● Operate across multiple processor portals (Stripe, Adyen, Worldpay, PayPal, etc.) and ensure compliance with individual card scheme regulations.
● Utilize CRM platforms (e.g., Shopify, Salesforce, Magento, Zendesk) to extract customer data and communication records to support chargeback rebuttals.
● Drive improvement in win ratios through analysis, training, and continuous enhancement of evidence strategies.
● Identify root causes of recurring disputes and work cross-functionally to address gaps in fraud controls or customer service.
● Monitor updates to card network rules and ensure team alignment with industry standards.
Requirements:
● 1-2 years of hands-on experience in e-commerce chargeback and dispute resolution, with a focus on the merchant side.
● Strong knowledge of chargeback lifecycle and rules across all card networks in CNP environments.
● Expertise in using multiple processor portals and gateways for chargeback handling.
● Proficient with CRM tools to extract data for evidence compilation.
● Demonstrated success in improving dispute win ratios and achieving operational targets.
● Strong analytical, communication, and process optimization skills.
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