Smartedge Consulting
Website:
smartedgeconsulting.com
Job details:
Smartedge Consulting is a professional consulting and advisory firm helping organizations systemize compliance, strengthen management systems, improve operational performance, reduce business risks and achieve sustainable growth.
With 20+ years of consulting experience, Smartedge has been supporting organizations across industries in implementing practical and business-oriented solutions covering:
- Integrated Management Systems – Quality, Environment & Occupational Health & Safety
- EHS & Safety Management
- Food Safety & Food Management Systems
- ESG & Sustainability
- Energy Management & Energy Efficiency
- Information Security & GRC
- Legal & Regulatory Compliance
- Supplier & Customer Compliance Readiness
- Audits, Assessments, Training & Capability Development
Smartedge works with organizations across Manufacturing, Pharma, Food & FMCG, Infrastructure & Construction, Logistics & Warehousing, IT Parks, Healthcare, Real Estate and Service Industries.
Our approach is focused on:
BUILDING SYSTEMS. NOT JUST CERTIFICATES.
We help clients convert standards, regulations and customer expectations into practical management systems that improve business performance and build customer confidence.
OUR VISION
To become a trusted consulting and advisory partner for organizations seeking compliance excellence, operational improvement and sustainable growth.
OUR MISSION
To provide practical, scalable and business-focused consulting solutions that help organizations:
Systemize Compliance → Improve Performance → Reduce Risk → Build Trust → Enable Sustainable Growth
OUR GROWTH JOURNEY
Smartedge is currently strengthening its consulting delivery model and expanding its sector-focused practices across India.
As we scale, we are building a more structured organization with:
- Stronger consulting practices
- Standardized project delivery
- Dedicated project operations
- A combination of full-time and specialist consultants
- Technology-enabled project monitoring
- Sector-specific solutions
- Stronger sales and marketing systems
- Scalable client delivery processes
The Operations Manager – Consulting Projects & Delivery will play a critical role in this transformation.
JOB DESCRIPTION
OPERATIONS MANAGER – CONSULTING PROJECTS & DELIVERY
Location: Hyderabad / PAN India
Employment Type: Full-Time
Reporting To: Managing Director / CEO
Experience: 8–15 Years
Industry: Management Consulting / Professional Services / ISO / EHS / ESG / Compliance
Travel: As required for client and project coordination
1. ROLE PURPOSE
The Operations Manager will be responsible for planning, coordinating, monitoring and controlling Smartedge Consulting's consulting projects from project award through successful completion.
The role will act as the central link between:
Management ↔ Sales ↔ Consultants ↔ Clients ↔ External Resources
The objective is to make Smartedge's project delivery:
Structured | Predictable | Timely | Profitable | Scalable
The Operations Manager should progressively take ownership of day-to-day project execution so that the Managing Director can focus primarily on business growth, strategic clients, partnerships and organizational development.
2. KEY RESPONSIBILITIES
A. Project Planning & Allocation
- Review new project orders and client requirements.
- Prepare project execution plans, schedules and milestones.
- Allocate consultants based on competence, availability and project requirements.
- Coordinate internal consultants, associate consultants and freelance/specialist resources.
- Ensure project kickoff is completed with clear scope, deliverables, timelines and responsibilities.
- Maintain a consolidated project calendar.
B. Project Monitoring & Control
Track every project against:
- Scope
- Schedule
- Mandays
- Consultant utilization
- Deliverables
- Client commitments
- Billing milestones
- Project profitability
The Operations Manager should identify:
Delay → Risk → Resource Gap → Scope Creep → Client Dependency → Corrective Action
before the issue becomes a major escalation.
C. Consultant Management
- Maintain consultant availability and deployment schedules.
- Monitor consultant utilization and productivity.
- Ensure consultants submit project plans, visit reports, training records, audit reports and other deliverables on time.
- Coordinate replacement or additional resources where required.
- Maintain a reliable pool of freelance and specialist consultants.
- Monitor consultant performance and client feedback.
D. Client Coordination
- Act as the operational point of contact for assigned clients.
- Coordinate project meetings, visits, training and audits.
- Follow up on pending information, documents and approvals.
- Monitor client commitments and dependencies.
- Ensure timely communication regarding changes in schedule or deliverables.
- Support resolution of operational issues and client escalations.
E. Deliverable & Quality Control
- Establish and maintain a standard project delivery process.
- Ensure project deliverables are reviewed before submission.
- Coordinate technical review with appropriate senior consultants.
- Maintain complete project records.
- Ensure consistent use of Smartedge templates and methodologies.
- Track client acceptance and project closure.
F. Commercial & Billing Coordination
- Coordinate with Finance on project billing milestones.
- Track advances, milestone invoices and outstanding receivables.
- Ensure billing is triggered as per agreed terms.
- Monitor actual mandays against approved project budgets.
- Identify unplanned effort and scope creep.
- Support Management in monitoring project profitability.
G. MIS & Management Reporting
Prepare a Weekly Operations Dashboard covering:
- New projects
- Active projects
- Completed projects
- Delayed projects
- Project status
- Consultant utilization
- Planned vs. actual mandays
- Billing status
- Outstanding payments
- Project profitability
- Client escalations
- Pending deliverables
- Resource requirements
- Upcoming workload
3. PROJECT GOVERNANCE MODEL
The Operations Manager will establish and maintain a standard workflow:
Project Award
↓
Project Kickoff
↓
Planning & Resource Allocation
↓
Consulting / Training / Audit Execution
↓
Project Monitoring
↓
Technical Review
↓
Client Submission
↓
Billing
↓
Client Feedback
↓
Project Closure
Every project should have clearly identified:
Project Owner | Timeline | Manday Budget | Deliverables | Milestones | Risks | Billing Plan | Closure Status
4. KEY PERFORMANCE INDICATORS
KPI
Target
On-Time Project Completion
≥ 90%
Project Schedule Adherence
≥ 90%
Consultant Utilization
≥ 75–80%
Manday Budget Adherence
≥ 90%
Project Documentation Closure
100%
Billing Trigger Compliance
≥ 95%
Weekly Project Reporting
100%
Customer Satisfaction
≥ 90%
Unresolved Project Escalations
Minimum
5. AUTHORITY
The Operations Manager will be authorized to:
- Allocate consultants against approved projects.
- Coordinate consultant schedules.
- Prioritize resources based on project requirements.
- Initiate project review meetings.
- Escalate performance and delivery risks.
- Recommend additional resources.
- Recommend corrective actions for recurring delivery problems.
- Coordinate with Finance for billing follow-up.
Major commercial decisions, pricing, contractual changes and significant client escalations will remain subject to Management approval.
6. REQUIRED EXPERIENCE & COMPETENCIES
Essential
- 8–15 years of experience in consulting, professional services, project management or operations.
- Proven experience managing multiple projects simultaneously.
- Strong project planning and coordination skills.
- Strong follow-up and execution capability.
- Experience managing consultants and external resources.
- Excellent Excel / Google Sheets and MIS skills.
- Strong written and verbal communication.
- Good commercial awareness.
Preferred
Experience in:
- ISO / IMS / QEHS
- EHS / Safety
- ESG / Sustainability
- Compliance consulting
- Management consulting
- Certification / audit organizations
- Professional services organizations
Knowledge of ISO 9001, ISO 14001, ISO 45001 or related standards will be an advantage.
7. PERSONAL ATTRIBUTES
The ideal candidate should be:
- Highly organized
- Disciplined
- Proactive
- Strong in follow-up
- Result-oriented
- Comfortable managing multiple priorities
- Strong in problem-solving
- Client-oriented
- Commercially conscious
- Firm but professional
- Capable of managing senior consultants
- Comfortable working independently
- Strong in accountability and execution
8. WHAT SUCCESS LOOKS LIKE
Within the first 6 months, the Operations Manager should establish a system where:
Every project is planned.
Every consultant is allocated.
Every project has an owner and timeline.
Every project is monitored weekly.
Every delay is identified early.
Every deliverable is tracked.
Every project is commercially monitored.
Every completed project is properly closed and billed.
Management has a clear real-time view of project operations.
Most importantly, the Operations Manager should progressively reduce the day-to-day operational dependency on the Managing Director.
9. CAREER OPPORTUNITY
This is a key role for a growing professional consulting organization.
The successful candidate will have the opportunity to build and lead the Smartedge Project Operations function and progressively take responsibility for a larger portfolio of consulting projects, consultants and delivery teams.
The role can evolve into:
Operations Manager → Head – Consulting Operations → Business Operations Head / COO
depending on performance and organizational growth.
10. WHY JOIN SMARTEDGE?
- Work with a 20+ year consulting organization
- Exposure to multiple industries and business environments
- Opportunity to work across Quality, EHS, Sustainability, ESG, Food Safety, Energy and Compliance
- Opportunity to build a professional consulting operations system
- High ownership and decision-making responsibility
- Direct exposure to senior management and strategic clients
- Opportunity to grow with a rapidly expanding consulting practice
SMARTEDGE CONSULTING
Systemizing Compliance. Amplifying Trust. Powering Sustainable Growth.
BUILDING SYSTEMS. NOT JUST CERTIFICATES.
Click on Apply to know more.