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This role is with our client, a Bangalore-based movement and lifestyle brand built around climbing, fitness, community and active living.The centre brings together sport, wellness, events and social experiences in a highly engaging, customer-focused environment.
They are looking for an experienced Centre Manager / Club Manager / Operations Manager to take complete ownership of the centre's day-to-day operations, team, customer experience and commercial performance.
This is a hands-on leadership role for someone who enjoys being on the floor, leading people, interacting with customers and driving the performance of a physical location.
- Location: Bangalore
- Employment Type: Full-time | On-site
- Experience: 5–8+ years
- Industry: Fitness | Sports | Hospitality | Premium Retail | Lifestyle | Consumer Services
What You'll Own
Centre Operations
- Take end-to-end ownership of daily centre operations and operational readiness
- Manage staff scheduling, shifts, deployment and daily priorities
- Ensure SOPs, safety, cleanliness and service standards are consistently maintained
- Identify operational issues early and drive quick resolution
- Manage peak hours, weekends and high-footfall periods effectively
Team Leadership
- Lead and manage a team of approximately 8–20+ employees
- Conduct daily briefings and ensure clear ownership across the team
- Coach, train and develop team members
- Handle hiring, onboarding, performance management and conflict resolution
- Build a culture of accountability, service and teamwork
Customer Experience & Community
- Own the overall customer experience from first visit through repeat engagement
- Monitor walk-ins, waiting times, first-visit experience and service quality
- Handle customer concerns and service recovery
- Build strong relationships with members and regular customers
- Actively engage with customers and understand their needs and feedback
- Support events, classes, programs and community initiatives
Commercial Performance
- Track and improve centre-level revenue and commercial performance
- Monitor memberships, renewals, repeat visits and program enrolments
- Track key metrics such as footfall, conversion, utilisation, retention and revenue
- Identify opportunities to increase customer value and revenue
- Maintain regular operational and performance reports
What We're Looking For
- 5–8+ years of professional experience
- 2–3+ years managing a physical, customer-facing operation
- Experience leading teams of 8–20+ people
- Strong experience in team management, rostering, delegation and performance management
- Comfortable working with revenue targets and business KPIs
- Strong understanding of customer experience, retention and service operations
- Confident handling hiring, onboarding, conflict resolution and team development
- Highly approachable and comfortable interacting with customers throughout the day
- Comfortable being hands-on and floor-focused, rather than operating primarily from a desk
- Strong communication, organisation and problem-solving skills
- Willing to work evenings, weekends and peak operating hours when required
- Kannada/local language skills are a plus, but not mandatory.
Backgrounds That Could Work Well
We are open to candidates from customer-facing businesses such as:
- Premium / boutique fitness
- Sports & recreation
- Hospitality
- Premium retail
- Sporting goods
- Wellness & spas
- Social or members' clubs
- Coworking
- Activity and experiential centres
- Premium cafés / restaurants
- Lifestyle and consumer services
The key is strong location-level operations + people leadership + customer experience + commercial ownership, rather than simply having experience in one specific industry.
Why This Role
- Lead a premium, community-driven physical centre
- Manage and develop a growing team
- Own both customer experience and commercial performance
- Work in an active lifestyle environment with high customer interaction
- Gain hands-on exposure to operations, memberships, revenue, programs and community building
- Play a meaningful role in the growth of a differentiated lifestyle business
Skills: fitness manager,centre head,centre manager,centre operations,club manager,operations manager
Click on Apply to know more.
