ROS Research
Website:
rosresearch.com
Job details:
Job Title: CATI Team Leader
Industry: Market Research
Shift - US Shift (Full Time)
**Cab facility (pick and drop) will be given in Noida location only
Key Responsibilities
- Manage and supervise a team of CATI interviewers to achieve daily and project-level targets.
- Plan and allocate calling assignments based on project requirements, sample specifications, and interviewer capacity.
- Monitor team productivity, attendance, calling performance, conversion rates, and quality scores.
- Ensure strict adherence to research questionnaires, survey methodology, calling scripts, project guidelines, and client requirements.
- Conduct regular call audits and quality checks to ensure accurate, reliable, and high-quality research data.
- Train, coach, and provide continuous feedback to interviewers to improve productivity, quality, and research skills.
- Prepare daily/weekly MIS reports, identify operational issues, and coordinate with the Project/Operations Manager to ensure timely project completion.
Required Skills & Qualifications:
- Graduate in any discipline; preferably in Market Research, Business Administration, Operations, or a related field.
- 5–6 years of overall experience in Market Research, with strong hands-on experience in CATI/telephonic research.
- Prior experience in a CATI Team Leader/Supervisor role managing interviewers or research teams.
- Experience managing a team of 10–30+ CATI interviewers will be preferred.
- Good knowledge of MS Excel, MIS reporting, CATI platforms, and performance tracking.
- Ability to manage multiple research projects and deliver results within strict timelines.
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