Website:
superhealth.co.in
Job details:
Company Description Superhealth is dedicated to fundamentally reimagining healthcare by placing the consumer at the center of every decision, process, and experience. The organization focuses on simplifying access to care, improving transparency, and making health services more responsive to individual needs. Teams at Superhealth work collaboratively to design patient-centered journeys that are clear, compassionate, and efficient. The company values innovation, empathy, and continuous improvement, offering team members the opportunity to contribute to meaningful change in the healthcare space.
Role Description The Care Counselor is a full-time, on-site role based in Bengaluru South, responsible for guiding individuals through their care journey and ensuring a supportive, consumer-centered experience. In this role, the Care Counselor will engage directly with patients and families, explain treatment options and processes in clear terms, and help them navigate appointments, follow-ups, and referrals. Day-to-day activities include answering questions about care plans, coordinating with clinical and administrative teams, and documenting interactions accurately to maintain continuity of care. The Care Counselor will also identify barriers to access, escalate concerns appropriately, and provide feedback to improve services and patient satisfaction. This position requires consistent collaboration with multidisciplinary teams and a commitment to maintaining confidentiality, professionalism, and empathy in all interactions.
Qualifications
BDS GRADUATE - Required!
- Strong interpersonal, counseling, and active listening skills to support individuals through their healthcare journey.
- Effective verbal and written communication skills, with the ability to explain medical and administrative information in clear, accessible language.
- Organizational and time-management abilities to coordinate appointments, follow-ups, and care activities efficiently.
- Problem-solving and conflict-resolution skills to address patient concerns and remove barriers to care.
- Basic computer literacy and comfort with healthcare or customer service software for documentation and scheduling.
- Demonstrated empathy, professionalism, and respect for diverse backgrounds and experiences.
- Prior experience in healthcare, counseling, social work, or customer-facing roles is beneficial.
- Relevant diploma or degree in psychology, social work, healthcare management, or a related field is preferred.
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