Website:
dinerguruconsultancy.com
Job details:
Company Description DinerGuru FandB Consultancy specializes in end-to-end consulting for new Food & Beverage ventures, including restaurants, cafés, cloud kitchens, QSRs, lounges, and food trucks. The consultancy supports clients from initial concept development through menu engineering, staffing, training, and creation of standard operating procedures. DinerGuru also provides marketing guidance to help owners launch and grow successful, sustainable outlets. Applicants joining DinerGuru will contribute to projects that shape new dining concepts and help clients build efficient, guest-focused operations.
Role Description The Captain role at DinerGuru FandB Consultancy is a full-time, on-site position based in Gurugram. The Captain will oversee daily floor operations, including managing table allocations, coordinating with service staff, and ensuring smooth guest flow during all shifts. Responsibilities include greeting guests, explaining menus, taking and confirming orders, coordinating with the kitchen and bar, and ensuring timely, accurate service. The Captain will monitor service standards, assist in training team members on SOPs, and address guest queries or concerns in a professional manner. This role also involves supervising cleanliness and hygiene standards, managing small inventories related to service equipment, and supporting management in implementing promotional activities and special events.
Qualifications
- Strong front-of-house operations skills, including guest service, table management, and order coordination.
- Experience supervising service teams, with the ability to train, motivate, and guide staff on SOPs and service standards.
- Excellent communication and interpersonal skills, with a professional, calm approach to handling guest feedback and complaints.
- Solid understanding of restaurant service workflows, basic food and beverage knowledge, and hygiene and safety practices.
- Ability to work flexible hours, including evenings, weekends, and holidays, with strong time-management and multitasking abilities.
- Prior experience as a Captain, Head Server, or similar supervisory role in the F&B industry is highly preferred.
- Basic proficiency in POS systems and order management software; comfort with documenting and following SOPs.
- Minimum high school diploma; hospitality-related education or certification is an advantage.
Click on Apply to know more.
