Website:
moxatours.in
Job details:
Company Description
Moxa Tours is a well-established international and domestic tour operator with over 13 years of experience in creating seamless, value-for-money holiday experiences. Headquartered in Surat, Gujarat, the company designs curated itineraries ranging from family vacations and group tours to specialized corporate travel management. Guided by a philosophy of human empathy, hospitality, and a passion for exploration, Moxa Tours focuses on delivering worry-free journeys to destinations such as Vietnam, Thailand, Bali, and across India. The team’s deep destination knowledge and meticulous planning ensure that every trip is carefully organized, allowing clients to travel with confidence and peace of mind. Moxa Tours values long-term relationships and relies on client stories and satisfaction as its true measure of success.
Role Description
The Caller role at Moxa Tours is a full-time, on-site position based in Surat, Gujarat.
In this role, the caller will handle inbound and outbound calls with potential and existing clients, providing information on tour packages, pricing, itineraries, and booking procedures. The caller will follow up on leads, maintain call logs and records in internal systems, and assist clients with queries, changes, and basic issue resolution related to their travel plans.
Daily responsibilities include coordinating with the sales and operations teams to share client requirements, confirming details, and ensuring accurate communication between clients and internal stakeholders. The caller will also support customer engagement initiatives, conduct basic feedback calls after trips, and uphold Moxa Tours’ standards of professional, courteous, and clear communication.
Qualifications
- Candidates should possess strong communication and interpersonal skills, including clear spoken English and local language proficiency, active listening, and a polite telephone manner.
- Candidates should possess customer service and client relationship skills, such as empathy, problem-solving, and the ability to manage inquiries and resolve basic concerns calmly.
- Candidates should possess organisational and administrative skills, including call documentation, data entry accuracy, and the ability to manage follow-ups and schedules.
- Candidates should possess basic computer literacy and familiarity with office software, CRM or booking systems, and the ability to quickly learn internal tools.
- Candidates should possess a results-focused mindset, with the ability to work towards call targets, support sales conversion efforts, and collaborate effectively with the sales and operations teams.
- Prior experience in calling, customer support, telemarketing, or the travel and tourism industry is beneficial; a high school diploma or equivalent is required, while further education in business, hospitality, or tourism is an advantage.
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