Medanta
Website:
medanta.org
Job details:
Company Description Medanta, founded in 2009 by renowned cardiovascular and cardiothoracic surgeon Dr. Naresh Trehan, is one of India’s leading healthcare groups. Over 15 years, it has expanded into a network of seven hospitals delivering advanced tertiary and quaternary care with super-specialist teams, cutting-edge technology, and modern infrastructure. The group is recognized for its strength in complex specialties, including transplants, cardiac sciences, oncology, neurosciences, orthopaedics, robotic surgery, and critical care. Guided by a mission to provide world-class yet affordable care, Medanta follows a strong patient-first ethos that focuses on access, quality, and outcomes across India’s healthcare landscape.
Role Description This is a full-time, on-site Call Centre Executive role based in Indore. The Call Centre Executive will handle inbound and outbound calls, respond to patient and customer inquiries, and provide accurate information on hospital services, appointments, and procedures. Responsibilities include logging and updating call details, coordinating with clinical and administrative teams, and ensuring timely resolution of queries and concerns. The role involves following standard scripts and protocols, maintaining service quality and call handling standards, and adhering to data privacy and confidentiality guidelines. The Call Centre Executive will also support feedback collection, escalate issues when needed, and contribute to a positive, efficient experience for patients and caregivers.
Qualifications
- Candidates should possess strong Customer Support and Customer Service skills.
- Candidates should possess effective Communication skills, both verbal and written.
- Candidates should possess experience in Contact Centers and call handling operations.
- Candidates should possess basic Sales and cross-selling skills related to healthcare services.
- Ability to work in rotational shifts, including weekends and holidays, as required.
- Proficiency in relevant computer applications and call centre systems; familiarity with CRM tools is an advantage.
- Fluency in English and Hindi; additional regional languages are beneficial.
- Prior experience in a healthcare or hospital call centre is preferred but not mandatory.
- Minimum educational qualification: high school diploma or graduate degree in any discipline; formal training in customer service is a plus.
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