SANJAY CHEMICALS
Website:
sanjaychem.com
Job details:
Tele Caller / Customer Support Executive (Full-Time | On-Site)📍 Location
Raipur, Chhattisgarh, India
🏢 Company Description
Sanjay Chemicals is a leading paint manufacturer committed to delivering premium-quality paints, coatings, and surface protection solutions. Under its flagship brand Mr. Promise Paint, the company offers a comprehensive range of interior and exterior emulsions, primers, waterproofing products, textures, industrial coatings, and specialty finishes.
With advanced manufacturing facilities, strict quality control, and a strong focus on innovation, Sanjay Chemicals serves residential, commercial, industrial, and infrastructure projects across India. Our commitment to customer satisfaction, product excellence, and sustainable manufacturing has helped us build long-term relationships with dealers, distributors, contractors, architects, and end customers.
As we continue to expand, we are looking for a motivated and customer-focused Tele Caller / Customer Support Executive to join our team at our Raipur office.
Role Description
The Tele Caller / Customer Support Executive will be responsible for handling inbound and outbound customer calls, responding to product and service inquiries, following up with customers and dealers, assisting with order-related queries, and ensuring an excellent customer experience.
The ideal candidate should possess strong communication skills, a positive attitude, and the ability to build professional relationships with customers while maintaining company service standards.
This is a full-time, on-site position based in Raipur, Chhattisgarh.
Key Responsibilities
- Handle inbound and outbound customer calls professionally.
- Respond to customer inquiries regarding products, pricing, availability, and services.
- Follow up with dealers, distributors, and customers regarding orders and payments.
- Resolve customer complaints and coordinate with internal departments for timely solutions.
- Record customer interactions accurately in CRM or company software.
- Maintain proper call records and daily reports.
- Provide complete information about Mr. Promise Paint products and ongoing offers.
- Coordinate with the Sales, Dispatch, and Accounts teams whenever required.
- Build strong customer relationships through professional communication.
- Achieve daily and monthly calling targets while maintaining service quality.
Required Qualifications
- Higher Secondary (12th Pass), Graduate, or equivalent qualification.
- Excellent verbal communication skills in Hindi.
- Basic communication skills in English will be an added advantage.
- Good customer handling and problem-solving abilities.
- Basic computer knowledge (MS Office, Email, CRM, or similar software).
- Ability to work in a fast-paced office environment.
- Positive attitude, confidence, and willingness to learn.
- Previous experience in Tele Calling, Customer Support, Sales Support, or Call Center will be preferred.
- Freshers with excellent communication skills are also encouraged to apply.
Preferred Skills
- Customer Service
- Customer Support
- Tele Calling
- Follow-up Management
- Communication Skills
- CRM Software
- MS Office
- Problem Solving
- Time Management
- Teamwork
Why Join Sanjay Chemicals?
- Work with one of the growing paint manufacturing companies in India.
- Professional and supportive work environment.
- Career growth and learning opportunities.
- Attractive salary with performance-based incentives.
- Employee-friendly culture.
- Training and skill development programs.
Employment Type
Full-Time
Work Mode
On-Site
Industry
Paints & Coatings Manufacturing
Department
Customer Support / Tele Calling
Experience
- Freshers Welcome
- 0–3 Years Preferred
Salary
Best in Industry (Based on Experience & Skills)
Apply Now
Interested candidates are requested to kindly forward their updated resume to hr@sanjchem.com.
Click on Apply to know more.
