ASTER MEDCITY
Website:
astermedcity.com
Job details:
We are looking for a dedicated and patient-focused Call Center Associate / Executive to handle inbound and outbound calls, assist patients with queries, and ensure a seamless communication experience. The candidate should have basic knowledge of medical terminology and hospital processes.
Key Responsibilities
- Handle inbound and outbound calls professionally and efficiently
- Provide accurate information regarding appointments, services, doctors, and departments
Schedule and reschedule patient appointments
- Address patient queries, complaints, and escalate when required
- Ensure minimum missed calls and high service quality
- Coordinate with departments for patient requirements and follow-ups
- Follow hospital protocols and maintain confidentiality of patient information
Required Skills & Qualifications
- 1–2 years experience in call center / healthcare / customer service
- Basic knowledge of medical terminology (OPD, IPD, procedures, specialties, etc.)
- Strong communication skills (Malayalam, English + regional language preferred)
- Good listening and problem-solving skills
- Ability to handle high call volumes and pressure situations
- Basic computer knowledge (HIS/CRM systems preferred)
Preferred Skills
- Experience in hospital or healthcare call center
- Knowledge of appointment systems and patient handling
- Ability to manage peak-hour call flow efficiently
Working Conditions
Rotational shifts (including night shifts & Split Duty if applicable)
Click on Apply to know more.