SkillEnable
Website:
skillenable.com
Job details:
We are looking for the Position of Call Audit Executive / QA Analyst
* Location: Kolkata
* Job Type: Full-Time | On-Site
* Experience: 1–2 Years
* Salary: ₹15,000 – ₹18,000 per month
About the Role:
We are looking for a detail-oriented and analytical *Call Audit Executive / QA Analyst* to monitor, evaluate, and improve the quality of sales calls.
The ideal candidate will have strong listening, analytical, and communication skills, along with a good understanding of sales conversations and customer interactions. The candidate will be responsible for identifying performance gaps, process deviations, and quality issues while providing actionable feedback to improve overall sales performance.
Key Responsibilities:
1. Monitor and audit sales calls to evaluate call quality, accuracy, process adherence, and compliance.
2. Review sales conversations against defined quality parameters and audit guidelines.
3. Cross-check information and feedback provided by Sales Executives.
4. Identify performance gaps, errors, process deviations, and areas for improvement.
5. Provide clear, objective, and actionable feedback to Sales Executives.
6. Maintain accurate daily call audit records and reports using MS Excel.
7. Track audit findings and identify recurring issues, trends, and performance gaps.
8. Prepare daily, weekly, and monthly quality audit reports for management review.
9. Coordinate with Sales and relevant teams to address quality concerns and improve performance.
10. Ensure consistent implementation of call quality standards, processes, and compliance requirements.
11. Maintain confidentiality and accuracy while handling customer interactions and call audit data.
12. Assist in developing and improving call quality standards, audit parameters, and processes.
13. Support continuous improvement initiatives to enhance sales quality and customer experience.
Required Skills & Qualifications:
- 1–2 years of relevant experience in Call Auditing, Quality Analysis, Quality Assurance, Sales Quality, Call Monitoring, or a similar role.
- Minimum 1 year of relevant experience is mandatory.
- Strong knowledge of Advanced MS Excel, including: VLOOKUP, Pivot Tables, Data Analysis & Reporting
Job Requirements
1. Excellent verbal and written communication skills.
2. Strong listening, observation, and analytical skills.
3. Excellent attention to detail and a quality-focused mindset.
4. Ability to objectively evaluate sales conversations and identify key performance gaps.
5. Strong reporting, documentation, and data-handling skills.
6. Ability to work independently and collaborate effectively with cross-functional teams.
7. LMS knowledge and hands-on experience will be an added advantage.
Preferred Candidate Profile:
Candidates with experience in the following environments will be preferred:
* EdTech
* Inside Sales
The ideal candidate should:
1. Have a strong understanding of sales calls and customer interactions.
2. Be comfortable handling and auditing a high volume of calls.
3. Be capable of maintaining accurate daily audit reports.
4. Demonstrate a strong eye for detail, accuracy, and consistency.
5. Be proactive in identifying recurring quality issues and performance trends.
6. Have the ability to provide constructive feedback and suggest practical improvements.
7. Have a strong sense of ownership and accountability toward quality standards.
Why Join Us?
1. Opportunity to work in a quality-driven and performance-focused environment.
2. Play a key role in improving sales quality and overall team performance.
3. Gain hands-on experience in Call Auditing, Quality Analysis, Reporting, and Process Improvement.
4. Opportunity to work closely with Sales and Management teams.
5. Exposure to quality monitoring, performance analytics, and process improvement.
6. Career growth opportunities within a growing organization.
How to Apply: Interested candidates are invited to share their updated resume at:
* Email: b.payel@academyofvedicvidya.com | Contact: 9903829070
If you are a detail-oriented professional with strong listening, analytical, communication, and reporting skills, we would be happy to hear from you.
For any clarification or assistance regarding the position or interview process, please contact:
We look forward to connecting with you and discussing your profile in detail.
Click on Apply to know more.