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Company Description RK Digital Hub is a digital and business support company that delivers services such as data entry, customer support, telecalling, lead follow-up, back-office support, and business process outsourcing. The organization focuses on helping businesses streamline operations through reliable, process-driven support. Clients rely on RK Digital Hub for accuracy, responsiveness, and flexibility in managing routine and specialized tasks. The company values professionalism, efficiency, and continuous improvement to meet diverse client needs. Team members are encouraged to contribute to high-quality service and long-term client relationships.
Role Description The Business Support Executive is a full-time, on-site role based in Gorakhpur. This position involves handling data entry tasks, managing customer inquiries, and providing courteous and timely customer service across phone and digital channels. The role includes telecalling and lead follow-up to support sales and client engagement, as well as assisting with back-office operations and general administrative duties. The Business Support Executive will maintain accurate records, prepare basic reports, and coordinate with internal teams to ensure smooth day-to-day business processes. The role requires consistent adherence to company procedures, attention to detail, and a focus on service quality.
Qualifications
- Candidates should possess strong Business Support and Administrative Assistance skills to handle back-office tasks, documentation, and daily operations efficiently.
- Candidates should possess excellent Communication and Customer Service skills to manage calls, respond to inquiries, and maintain professional client interactions.
- Candidates should possess solid Analytical Skills to review data, identify basic issues or trends, and support process improvements.
- Candidates should demonstrate proficiency in MS Office tools (especially Excel and Word) and be comfortable working with computer-based systems.
- Candidates should have a minimum of a high school diploma; a diploma or degree in business, commerce, or a related field is preferred.
- Candidates should be able to work on-site in Gorakhpur, manage time effectively, and handle multiple tasks with accuracy and reliability.
- Prior experience in customer support, telecalling, data entry, or business process outsourcing is an advantage but not mandatory.
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