Website:
svasthaconnect.com
Job details:
Location: Bengaluru, Karnataka
Work Mode: Hybrid / Work from Office
Experience: 2–5 Years
Employment Type: Full-time
Job Description:
We are looking for a proactive, organized, and growth-oriented Business Operations & Growth Executive to support business development, partner onboarding, customer engagement, community operations, and day-to-day business execution.
The role involves working closely with trainers, activity providers, academies, apartment communities, parents, and other stakeholders. The ideal candidate should be comfortable with communication, lead generation, follow-ups, coordination, and managing multiple operational activities in a fast-paced startup environment.
Key Responsibilities
- Generate and qualify leads for trainers, activity providers, academies, apartment communities, schools, and potential business partners.
- Conduct outbound outreach through phone calls, WhatsApp, email, LinkedIn, and other channels.
- Follow up with prospects and maintain relationships throughout the sales and onboarding cycle.
- Maintain and update lead databases, CRM records, and follow-up trackers.
- Schedule and coordinate demos, discovery calls, meetings, and partner discussions.
- Handle inbound and outbound calls and communicate professionally with customers and partners.
- Explain company services, offerings, and benefits to prospective customers and partners.
- Assist trainers and activity providers with registration, documentation, verification, and onboarding.
- Coordinate with apartment communities, RWAs, academies, trainers, and other stakeholders.
- Support the launch and coordination of activities, workshops, demos, and community events.
- Coordinate participant registrations, schedules, attendance, and activity-related communication.
- Support social media and community engagement activities.
- Respond to customer and partner queries and coordinate timely resolution.
- Maintain accurate operational records, documentation, and reports.
- Track leads, meetings, onboarding, conversions, activities, and engagement metrics.
- Coordinate invoice sharing and payment follow-ups when required.
- Identify operational issues and proactively coordinate with relevant teams for resolution.
- Prepare weekly and monthly business and operational reports.
- Support the founding team in business growth, partnerships, and operational initiatives.
Required Qualifications:
- Bachelor's degree in Business Administration, Commerce, Management, Marketing, or a related field.
- 2–5 years of experience in Business Operations, Business Development, Customer Success, Sales Support, Order Management, or related areas.
- Strong verbal and written communication skills.
- Comfortable making phone calls and interacting with customers and business partners.
- Strong follow-up and coordination skills.
- Good organizational and multitasking abilities.
- Proficiency in Google Sheets / Microsoft Excel and basic business tools.
- Strong ownership and attention to detail.
- Ability to work independently in a fast-paced startup environment.
Preferred Skills
- CRM and lead-management experience.
- Lead generation and business development experience.
- Customer success or partner management experience.
- Startup experience.
- Social media management experience.
- Experience using WhatsApp Business and LinkedIn for outreach.
- Basic Canva knowledge.
- Experience in education, children's activities, sports, events, academies, communities, or similar sectors.
Key Competencies
- Strong ownership mindset
- Excellent communication skills
- Business development orientation
- Strong follow-up and execution
- Relationship-building skills
- Problem-solving ability
- Attention to detail
- Coordination and multitasking
- Adaptability
- Ability to work in a fast-paced environment
Click on Apply to know more.
