Website:
sonnetservices.in
Job details:
1. Customer Support Executive
Role Overview
The Customer Support Executive serves as the primary point of contact for clients and users, ensuring exceptional service, swift issue resolution, and high customer satisfaction. This role requires strong communication skills, empathy, and problem-solving capabilities.
Key Responsibilities
- Handle incoming customer inquiries, issues, and requests via phone, email, live chat, or support ticketing systems.
- Troubleshoot customer issues, provide accurate product/service information, and escalate complex technical or business queries to internal teams.
- Track, log, and maintain accurate support ticket records to ensure timely resolutions according to SLA guidelines.
- Solicit feedback from customers to identify recurring issues, providing actionable insights to the product and operations teams.
- Build trust and maintain positive, long-term relationships with clients through professional, empathetic communication.
Requirements & Qualifications
- Bachelor’s degree in any discipline or equivalent practical experience.
- Proven experience (1–3 years) in customer support, client servicing, or helpdesk roles (preferably in services or technology).
- Strong verbal and written communication skills with a customer-first mindset.
- Proficiency with CRM and customer support tools (e.g., Zendesk, Zoho Desk, Salesforce).
- Excellent time management, problem-solving, and active listening capabilities.
2. Business Development Executive
Role Overview
The Business Development Executive is responsible for driving revenue growth by identifying target opportunities, generating qualified leads, and building strategic client relationships. This role focuses on understanding market needs and delivering consultative solutions to expand Sonnet Services' footprint.
Key Responsibilities
- Conduct market research to identify target sectors, emerging trends, and prospective accounts.
- Execute multi-channel outreach strategies (cold calls, strategic emails, LinkedIn networking) to generate and qualify leads.
- Perform client discovery calls to evaluate requirements and present customized service proposals and product demos.
- Manage end-to-end sales cycles—from initial contact and pitch presentations to deal negotiations and closing.
- Maintain accurate lead pipelines, activity logs, and deal status updates in the company CRM.
- Collaborate with marketing and execution teams to align client expectations with service delivery.
Requirements & Qualifications
- Bachelor’s degree in Business Administration, Marketing, or a related field.
- 1–4 years of experience in business development, B2B sales, or solution selling.
- Strong negotiation, interpersonal, and presentation skills.
- Track record of meeting or exceeding pipeline generation and sales conversion targets.
- Familiarity with sales forecasting, CRM software, and account management methodologies.
3. Digital Marketing Executive
Role Overview
The Digital Marketing Executive designs, executes, and optimizes multi-channel online marketing strategies to increase brand awareness, drive prospective lead traffic, and improve conversion rates. This role requires a balance of analytical performance tracking and creative content development.
Key Responsibilities
- Manage, execute, and monitor digital marketing initiatives across SEO, SEM, Paid Social, Email, and Content channels.
- Plan and run targeted paid ad campaigns (Google Ads, Meta Ads, LinkedIn Ads) with a focus on ROI and lower cost-per-acquisition (CPA).
- Analyze website and campaign performance metrics using Google Analytics and performance tools to refine digital strategies.
- Collaborate with design and copy teams to build landing pages, promotional emails, social media assets, and marketing collateral.
- Perform keyword research, on-page optimization, and technical SEO audits to boost organic search visibility.
- Maintain monthly performance dashboards detailing marketing qualified leads (MQLs), traffic sources, and overall return on spend.
Requirements & Qualifications
- Bachelor’s degree in Marketing, Communications, Digital Media, or a related discipline.
- 2–4 years of hands-on experience in executing digital marketing campaigns.
- Certified expertise or practical experience in Google Ads, Meta Ads, and SEO tools (e.g., Semrush, Ahrefs, Google Search Console).
- Strong analytical ability to translate raw data into actionable campaign optimizations.
- Knowledge of marketing automation platforms and standard CMS platforms (e.g., WordPress, HubSpot).
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