Rapid Digital Growth
Website:
rapiddigitalgrowth.com
Job details:
Company Description Rapid Digital Growth is a digital marketing agency focused on helping businesses achieve measurable online growth and long-term digital success. The team specializes in building high-converting websites, implementing SEO strategies to increase organic visibility, and running targeted paid advertising campaigns across platforms such as Google, Facebook, and Instagram. The agency also offers end-to-end social media management, combining creative content with strategic promotion to increase engagement and brand awareness. Rapid Digital Growth positions itself as a collaborative partner rather than a typical vendor, working closely with clients as an extension of their team. The company is committed to delivering impactful results and driving significant digital growth for its clients.
Role Description The Business Development Center Manager is a full-time, on-site role based in Delhi, India. This role involves leading and overseeing the business development center, managing daily operations, and ensuring high-quality customer interactions across phone and digital channels. The manager will supervise and coach a team, set performance targets, monitor key metrics, and implement strategies to improve lead conversion, customer retention, and overall satisfaction. Responsibilities include coordinating with sales and marketing teams, optimizing call scripts and workflows, resolving escalated customer issues, and maintaining accurate reports and dashboards for leadership. The role also includes contributing to process improvements, training programs, and best practices that support sustainable growth for Rapid Digital Growth and its clients.
Qualifications
- Strong customer interaction skills, including Customer Service, Customer Satisfaction, and Customer Retention.
- Excellent communication abilities and professional Phone Etiquette.
- Experience managing or supervising customer-facing or business development teams in a fast-paced environment.
- Ability to analyze performance metrics, create reports, and use data to improve processes and outcomes.
- Proficiency with CRM tools, call center software, and basic office productivity applications.
- Proven capability to handle escalations, resolve issues, and maintain a customer-centric mindset.
- Bachelor’s degree in Business, Marketing, Communications, or a related field, or equivalent practical experience.
- Strong organizational skills, attention to detail, and the ability to prioritize multiple tasks effectively.
- Comfort working on-site in Delhi, India, and collaborating with cross-functional teams.
Click on Apply to know more.
